T3 Field Technician

Company Overview

WEBIT Services, a Chicago-based Managed Services Provider, is seeking a qualified Tier 3 Field Engineer to join our team of Employee Owners. The role of the T3 Field Engineer is to deliver advanced technical support, troubleshoot complex issues, and provide an onsite presence for our clients.

Position Overview

We are seeking a highly skilled and motivated Tier 3 Field Engineer to join our dynamic team. As a Tier 3 Field Engineer, you will start each day ready to serve your customers’ infrastructure and support needs. You will become your clients’ Subject Matter Expert (SME), ensuring their environment is up to date and running efficiently.

Responsibilities

Advanced Technical Support:

• Provide expert-level support to clients, resolving escalated technical issues promptly and effectively.
• Collaborate with support teams to ensure seamless issue resolution.

Troubleshooting:

• Diagnose and troubleshoot intricate technical problems related to hardware, software, and network infrastructure.
• Analyze logs, performance data, and system metrics to identify root causes of issues.

Client Consultation:

• Engage with clients to understand their business needs and technical challenges.
• Provide proactive recommendations and insights to enhance their IT environment.

Knowledge Sharing:

• Act as a subject matter expert, sharing knowledge and best practices with internal teams.
• Develop and deliver training sessions to junior engineers to enhance team capabilities.

Documentation:

• Create comprehensive documentation for solutions, configurations, and troubleshooting procedures.
• Maintain accurate records of client interactions, technical issues, and solutions provided.

Qualifications

Experience / Education

• Bachelor’s degree in Computer Science, Information Technology, or related field.
  OR 3+ years of experience in a Tier 3 support role or similar position.
• In-depth knowledge of:
• Microsoft AD
• Microsoft O365
• Azure/InTune
• erver and Storage Virtualization – Dell, HPE, Synology, Vmware and Veeam
• Virtualization (Vmware/HyperV)
• Firewalls (Fortinet, Sonicwall,Sophos)
• Switching – Aruba, Dell, Cisco, Meraki, Ubiquiti
• Routing – VLANS, VPN, DHCP, DNS
• Wireless – Fortinet, Aruba, Meraki, Ubiquiti
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Relevant certifications, including but not limited to CCNA, CompTIA Network+, VMware VCP, MCP.

Bonus Experience:

• Autotask or similar PSA system
• Datto AEM or similar RMM system
• Sophos firewalls

Benefits

About WEBIT Services

Based in Naperville, IL, we are a Managed IT Services Provider with a Team First mindset. Our uniqueness is rooted in our philosophy that you don't have to be big to be a great organization.

There are many things that separate WEBIT from other organizations, but perhaps the most important is our commitment to transparency and our ethical duty to Integrity. We practice Open Book Management, which teaches financial literacy and shares all our financials with the team. We do this because we are all in it together, as a Team, and everyone plays a part in the success we enjoy together in a growing, employee-owned organization.

Benefits:

• Company-paid Day-1 Health Insurance (BCBS)
• Company-paid AD&D Insurance
• Company-paid LTD & STD Insurance
• Quarterly Company Bonus Program
• Unlimited PTO
• Annual Vacation Bonus
• Employee-Ownership
• Educational Assistance & Professional Development
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• 401k
• Life Insurance
• Travel Reimbursement
• Outstanding culture of teamwork and camaraderie
• and more...

Additional Information:

• Position Type: Full-time, salaried
• Travel Requirement: Local Chicagoland Area Only
• Salary Range: $75,000 - $95,000/yr
• Employee Ownership Eligibility: After 1 year of service