Systems Support Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

OptumRx, a UnitedHealth Group company, with over 24,000 employees globally, specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs and a better overall experience. 

Leveraging expertise, flexible technology and a network of over 67,000 community pharmacies, and the use of our own state-of-the-art specialty and home delivery pharmacies and fulfillment centers, we are driving value to those we serve through our transforming capabilities. We are in the process of launching several new, state of the art Pharmacy Fulfillment Centers across the United States. We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be based out of our upcoming Mesa, Arizona location and prepared for the occasional need to travel.

Primary Responsibilities:

• Setup, ongoing support, and management of critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy
• Interfacing and communicating with pharmacy workers and stakeholders to understand the system problems they're facing and to update them on the statuses of their issues
• Coordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and features
• Work closely with partners teams to coordinate project activities during installs and extended support
• Assist with debugging PLC's, networking, power systems, I/O devices, etc. on the automation line
• Use data analytic skills to troubleshoot and improve performance and reliability of equipment and entire system
• Work closely with partners teams to coordinate project activities during install and extended support
• Other duties may be assigned based on business needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

• 2 years of experience in technology support, system management, or another technology administration role
• Demonstrated proficiency with problem solving and delivering within time constraints
• Intermediate or better proficiency working with MS Word, MS Excel & MS PowerPoint
• Beginner level of proficiency or demonstrated interest in databases, SQL, and data tools

Preferred Qualifications:

• Experience administrating windows systems
• Experience applying windows updates across a network and installing drivers for specific hardware
• Experience with technology monitoring tools
• Experience using a ticketing system (ServiceNow, JIRA, etc.)
• Experience with cable management and station organization
• Experience in manufacturing, automation, or fulfillment centers
• Experience in the Pharmacy Benefits Management (PBM) industry

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment