Systems Programmer - 1St Shift

Overview:Datawatch Systems Inc., a leader in the alarm monitoring and access control industry, has immediate career opportunity for a Systems Programmer.

This position is responsible for processing client requests via e-mail, phone and fax as well as utilizing critical thinking for troubleshooting with clients, technicians, and 3rd party vendors. Other duties as assigned. Bethesda headquarters is Metro accessible. Hours are 7:00 am - 3:00 pm either Tuesday - Saturday or Sunday - Thursday.

Pay start at $20/hour plus benefits and paid time off. _All applicants must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D
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Responsibilities:

• Display high proficiency in written and verbal communication allowing for a confident telephone presence
• Must be reliable, detail-oriented, and demonstrate excellent client service skill
• Computer skills, multitasking, troubleshooting, and critical thinking with sense of urgency
• Efficiency, quality, and timeliness to maintain workflow of department
• Ability to work successfully in a team-oriented environment as part of a 24/7/365 day
• Interact with multiple levels of the company, internal departments, and external clients to resolve complex issues

Qualifications:

• High School Diploma or equivalent
• 2-3 years Data entry required
• 2-3 years of customer service required
• Experience with multi-line phone or soft phone use required
• Experience in a call center or technical atmosphere
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus
• Knowledge of Microsoft Suite helpful

Benefits
Family-owned company
Choice of four Medical Insurance plans
Choice of two Dental Insurance Plans
Vision Insurance
Medical and Dependent FSA Accounts
Employer-paid 50K life insurance
401K Plan with discretionary employer contribution
Employee Assistance Program
Commuter and Parking Benefit
Voluntary life, Short-term Disability and Long-term Disability Insurance
Voluntary portable Accident, Critical Illness Insurance
Paid holidays, vacation, sick and personal leave
Annual Performance Evaluation and Salary Adjustment Consideration

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Overtime pay

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• data entry: 2 years (Preferred)
• customer service: 2 years (Preferred)
• multi-line phone: 1 year (Preferred)

Work Location: In person