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Form of workAre you passionate about Information (IT) and Automation Technology (OT) and aspiring to make a meaningful impact? Are you curious to shape a digital manufacturing architecture, ready to advance competitiveness on the market?
We are looking for a Systems Process Specialist (SPS) to act in the 1-Stop-Shop and be part of the support, continuous improvement and onboarding and adoption value streams. The SPS has a profound process understanding and collaborates with the Business Support Community to continuously improve business processes and underlying IT applications. You will act as a trusted adviser of the end-user for any kind of inquiry as well as a bridge between the end user and other roles in the various support layers and can raise incidents on behalf of the user area or work with managers to train users. In projects, you will also represent the interests of the systems user group and have the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas.
Your Key Responsibilities
- End User Operation Support: Perform 24x7 Level 1 On Site/Remote support and troubleshooting of applications, primarily focused on SAP R3 and ASPIRE S4/EWM but could expand to other systems. Act as Point of Contact for End User/business stakeholders in terms of business requests and IT related issues. Escalate issues to the Level 2 and/or Global Team Support, supporting issue clarification on request and following up on tickets to resolve issues in a timely manner. May be a role owner for local roles. Perform interface monitoring. Support site audits and inspections, planned/unplanned events, implementation of corrections, etc. as a Subject Matter Expert.
- Continuous Improvement: Support/lead continuous improvement opportunities related to ITOT applications/systems. Regular exchange with the network and BPMs on support cases, best practices, and process improvement proposals with network relevance. Help the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well as impact to all underlying systems.
- Onboarding and Training: Coordinate and conduct End User training. Support user authorization workflows. Add information to the knowledge base and create/review training material.
Who You Are
- You must have experience in biotech/pharmaceutical manufacturing GMP domain.
- You are someone with 5+ years of experience with SAP R3, and experience or familiarity with ASPIRE is a plus. You must be knowledgeable about integration with enterprise business systems (SAP, MES, LIMS, etc.) and data integrity concepts.
- You have strong analytical skills for effective troubleshooting and problem solving.
- You must be self-driven and able to work well with others as a team member.
- You have strong technical writing and verbal communication skills.
- You have excellent customer service skills and delivery through agile mindset, stability, flexibility, and speed.
- You have a passion for learning and sharing/leveraging best practices and are eager to explore new technology and have the ability to learn new concepts.
This position is not eligible for relocation support.
The expected salary range for this position based on the primary location of California is $93,600 to $173,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
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Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.
