Systems Engineer, Infrastructure

Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcare's Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparably's Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

We have an exciting opportunity for a Systems Engineer with an Infrastructure focus to join our Core Infrastructure Services team. The team is Geographically dispersed, and as such this position will be remote, requiring daily telecommuting.

POSITION SUMMARY

TheSystems Engineer, Infrastructure will be part of an experienced team of Systems Engineers who are responsible for securing, maintaining, and monitoring the health of the server environment throughout the enterprise, which encompasses conducting utilization studies and the establishment of fault notification processes, analyzing data to recognize trends and create automated proactive measures to prevent application downtime. Provides second and third level end-user support and mentors members of the Operations team. This position will work closely with other members of the Ardent Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.

• Provide mid-level support for Microsoft Windows Servers and infrastructure services.
• Assist with the implementation of new technologies and verify that all procedural documentation is accurate, and that knowledge transfer from the engineering team is completed prior to any technology being placed in the production environment.
• Act as a contributor to enterprise level strategic projects, meeting milestone deadlines, and accomplishing project action items.
• Administer data within corporate change, problem management and request systems; monitor assignment and completion of efforts documented in these systems; and properly escalate issues to management. Through escalations this role may serve as a point of contact for interactions with vendors on issue resolution.
• Installs various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches and configuration changes.
• Analyze monitoring data to recognize trends and create proactive solutions to prevent recurring issues.
• Serve as level 2 support of core infrastructure services utilizing the incident management ticketing system. Works closely with IT&S teams to resolve internal customer issues.

Education and Experience:

• Bachelor's Degree in an IT concentration OR equivalent combination of education and experience
• 2+ years of professional experience in information technology
• Prior healthcare experience
• MCSE or Azure/Microsoft Certification highly preferred
• PowerShell Experience

Knowledge, Skills and Abilities:

• Working knowledge of Microsoft Windows Server (2016, 2019, & 2022)
• Working knowledge of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.)
• Working knowledge of Azure including Microsoft 365 services and the integration between cloud and on-premises.
• Working knowledge of highly available network solutions across multiple data centers.
• Ability to troubleshoot complex problems.
• Working PowerShell Knowledge
• Knowledge of applicable data privacy practices and laws (HIPAA)