Systems Engineer - Field Team

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.

We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of our who we are and want to be.

This position is to a dual role, providing Onsite Technical Support 3 days, and Remote Technical Support 2 days. The onsite support is in San Francisco, CA. Some primary responsibilities when onsite would include hardware review, imaging and setup of new laptops/phones. The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment.

In our industry, and more specifically the MSP sector, it's difficult to capture all facets of a position, but we'll try our best.

Job Responsibilities and Duties

• To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
• Proficient at designing, building, migrating and maintaining:
  • Modern enterprise networks and systems, including hardware.
  • Proficient experience with updating SharePoint sites, managing permissions, and storage.
  • Administer, configure, maintain, and upgrade VMware server hosts
  • Windows Server & Active Directory
  • Networking Infrastructure - firewalls, switches, WAPs, services, high-availability solutions.
  • Financial Application maintenance and troubleshooting i.e. QuickBooks, Microsoft Dynamics GP, Sage 300 ERP or similar
  • Microsoft Office 365/Exchange Online/Azure and Entra ID experience and email security & filtering solutions.
• Some other technical facets, details or requirements of the position may include, but not limited to:
  • Manage and execute projects to meet deadlines and client expectations.
  • Communicate necessary updates to other Systems Engineers on the remote and field teams.
  • Configure & manage Windows Servers & Exchange Servers with PowerShell
  • Administer and configure NAS and SAN technologies from various vendors
  • Install, configure, and troubleshoot network equipment - routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
  • Provide Disaster Recovery and backup solutions and support using Datto, Veeam, Shadow Protect, eVault, Zerto,  and others.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Maintain detailed inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Meticulous documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Significant communication with team members and stakeholders.

This job absolutely requires the following - do not apply if you don't have:

• Strong verbal and written communication skills
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team
• A drivers license and vehicle of your own and the ability to travel to client locations

You're probably right for this job if you have:

• 2 + years technical experience relevant to the above
• A solid and well thought out diagnostic mindset
• Physical ability to lift and move heavy equipment (servers, computers, etc.)
• MSP experience is a plus
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement