Address
Form of workSystems Administrator
Who we are:
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
What we are looking for:
Summary
The Systems Administrator will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This position will be in our office and requires occasional travel to client sites and on-call availability may be required, which would be scheduled in advance.
Qualifications Include:
- Preferred certifications: A+, Network +, Windows Desktop
- Preferred work experience: Managed Service Provider or consulting environment
- Preferred systems experience: ConnectWise, Labtech, ESET
- 3+ year recent, relevant experience in a helpdesk role providing PC support
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices
- Exchange / Office 365 Support and understand Active Directory
- Strong critical and analytical problem-solving skills
- Excellent verbal and written communication
- Exceptional attention to detail and highly organized
- Comfortable multi-tasking
- Vibrant and willing to contribute to a fun atmosphere
- Require a valid driver's license
Who you are:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. Requirements for the position are:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment. Requirements for the position are:
A successful Systems Administrator will be able to:
- Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests.
- Configure, maintain, and troubleshoot:
- Virtual Machines and Servers
- Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
- Disc space allocation, wireless access points, network performance monitoring systems, and system logs
- SonicWALL firewalls, FortiGate firewalls
- Layer 3 routing, VLAN segmentation
- Microsoft SharePoint and SQL Server
- Mac OS X desktops/laptops
- Dell and HP servers/desktops/laptops
- Windows desktops/laptops (Windows 7 and 10)
- Servers-2008, 2012/2016 R2 Standard
- Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
- Perform network monitoring diagnostics and proactive and preventative maintenance to ensure systems are operational and running at peak performance
- Provide assistance and to other team members and assist lead engineers on projects as needed
- Monitor backup and disaster recovery devices and manage failures as required
What we offer:
- Competitive pay
- Quarterly Bonuses
- Progressive PTO
- Medical/Dental/Vision/Life/Disability available
- Tax-deferred retirement plan with company match
- Career Development and Coaching
- Fun work environment!
