Address
Form of work$5,000 Sign-on Bonus
Location: Onsite - Sheridan, Wyoming
ABOUT SHERIDAN MEMORIAL HOSPITAL
At Sheridan Memorial Hospital, we are proud to have achieved the 5-Star Quality Rating, ranking us in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. We believe that our ability to deliver excellent healthcare begins with our people, and we are proud of our more than 750 skilled, experienced, and caring employees. We have over 100 providers who specialize in 25 areas of expertise. Our facility is state-of-the-art, and we are dedicated to providing outstanding patient-centered care.
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Nestled at the foothills of the Big Horn Mountains in northern Wyoming, spectacular scenery and outdoor activities abound. Our hospital has the latest technology and equipment comparative to that of many larger facilities, and you will find our staff is friendly, compassionate, caring, and courteous. We focus on creating and nurturing a workplace that encourages, recognizes, and rewards individual effort and creativity. Leadership is responsive to changing modes of healthcare delivery and adapts accordingly. We value effective communication and honesty and believe teamwork based on mutual respect is key to success.
JOB SUMMARY
ESSENTIAL DUTIES/RESPONSIBILITIES
- Provide engineering solutions for various project and operational needs.
- Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative, and where possible automated approaches for system administration tasks; identify approaches that leverage our resources and provide economies of scale.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
- Provide Tier II/III other support per request from various sources; investigate and troubleshoot issues.
- Repair and recover from hardware or software failures; coordinate and communicate with impacted departments.
- Apply patches, packages and upgrades on a regular basis, to the latest code releases.
- Perform periodic performance reporting to support capacity planning.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Maintain data center environmental and monitoring equipment.
- Accountable for outstanding customer service to staff and team members.
- Develops and maintains effective relationships through effective, timely communication and meets deadlines.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
- Maintains and ensures security, availability and performance of computers, servers and networks in a multi-site Windows Server LAN/WAN/WLAN environment.
- Effectively troubleshoots problems reported by users and follows up to ensure problems are resolved satisfactorily.
- Clearly documents all IT procedures and follows best practice change management for configuration changes to IT systems
- Manages and monitors backup systems. Regularly tests and verifies restore capabilities.
- Assists with disaster recovery planning and the recovery of vital information.
- Administers cloud-based services such as Cerner, Infor, etc.
- Creates CCL, scripting such as a batch, VBscript, and Powershell scripts to perform automated tasks.
- Ensures availability of network services (DNS, DHCP, Active Directory, NPS).
- Interacts with laptops and workstations in a client-server environment. Ensures devices interconnect seamlessly with diverse systems including authentication servers, file servers, email servers, application servers and administrative systems.
- Maintains anti-virus/anti-malware protection and security control.
MINIMUM QUALIFICATIONS
Education / Experience / License and Certifications
- Bachelor’s Degree in computer science or equivalent experience.
- Minimum three years’ progressive experience in various Information Technology related functions including but not limited to information server standard administration.
- Minimum three years’ increasingly responsible computer applications programming and systems analysis experience. Serves as a technical expert in the area of system administration for Windows operating systems as well as a specialization in at least two of the following: VMware, Citrix XenApp/XenDesktop, Microsoft Exchange, or Asure.
- Demonstrated competency in project management.
- Cerner experience desired.
- Demonstrated working knowledge of current communications devices and protocols, server and desktop technologies.
- Ability to manage multiple activities and tasks simultaneously.
- Facilitation and change management skills.
- Highly developed verbal and written communications.
- Ability to communicate in English; both verbally and in writing
- Excellent customer service skills
- Knowledge of Word, Excel, PowerPoint and Access expected
- Efficient use of MHSC help desk application is required
Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.
Pre-employment drug and alcohol screening is required.
Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.
