Systems Administrator, I

Under general supervision, provides technical software, hardware, and network problem resolution to all end users by performing question/problem diagnosis and guiding users through step-by-step solution; clearly communicates technical solutions in a user-friendly, professional manner; provides one-on-one end-user training as needed; troubleshoots hardware and software systems; passes more complex issues to IT supervisor; conducts hardware and software inventory and reporting; and performs related work as required.

ESSENTIAL FUNCTIONS:

· Field all incoming requests from end users (phone, email, etc.).

· Deploy computer hardware, operating systems and applications using a variety of tools and PowerShell scripts.

· Take ownership of desktop and laptop systems’ management throughout their lifecycles, including Windows and 3rd party patching and manufacturer updates.

· Troubleshoot hardware and software issues on desktops, laptops and mobile devices.

· Document issues and maintain other IT-related documentation.

· Manage semi-annual security awareness training and testing platform (KnowBe4).

· Evaluate documented resolutions and analyze trends for ways to prevent future problems.

· Maintain Windows Deployment Services/Microsoft Deployment Toolkit environment.

· Maintain/update asset management system (Snipe-IT).

· Assist in other projects and duties, as assigned.

· Flexibility to occasionally work outside normal business hours.

· Regular attendance is an essential job function.

ADDITIONAL RESPONSIBILITES:

· Performs other related duties as assigned by supervisor.

KNOWLEDGE, SKILLS, ABILITIES:

· Enthusiastic and patient self-starter with a keen eye for detail.

· Effective communicator, both verbally and in writing.

· Efficient and logical troubleshooter.

· Able to follow written and verbal instructions and perform tasks with minimal supervision.

· Desire and ability to learn new technologies and procedures.

· Possess the ability to prioritize and manage multiple issues at one time.

· Aspire to do things correctly the first time.

· Desktop and laptop hardware troubleshooting

· Microsoft Windows 10

· Microsoft/Office 365

· NTFS

· Familiarity with RBAC methodology.

· TCP/IP Network connectivity troubleshooting

· Network and local printer troubleshooting

· Antivirus software/Virus detection and removal

· DNS troubleshooting

· Network cabling

· Mobile devices (iOS and Android), MDM/EMM

· Microsoft Active Directory

· Remote Desktop Gateway/RDP

· Snipe-IT

· Okta (SSO, MFA and SCIM)

· Microsoft WDS/MDT

· PowerShell (Entry level)

EDUCATION AND EXPERIENCE:

· Associates degree or equivalent combination of work experience, education and training.

· Formal education in computer science or information systems or a related field and/or 2-3 years of experience working in a corporate IT environment.

· CompTIA A+ and/or Network+

· Microsoft Windows or Office 365 Certification preferred.

PHYSICAL & MENTAL REQUIREMENTS:

· Good general health, ability to withstand stress of long hours.

· Able to lift 50 pounds.

· Office environment with frequent sitting, walking, and standing.

· Occasional bending, stooping, and kneeling.