Systems Administrator

OUTSTANDING BENEFITS UNLIKE ANY OTHER. Low-cost health benefits, 8% 403b contribution, free tuition at Niagara University for you and eligible immediate family members, tuition exchange at other designated universities for eligible dependent children, generous holidays (20 days annually), PTO, and ½ day Fridays throughout the summer. Campus life is vibrant and offers free parking, on-site dining options, and fresh coffee at Tim Horton's and Starbucks, all in a beautiful park-like setting. If you'd like to know more, check out all of theNU Facts.

JOB SUMMARY:

Under general supervision, the Systems Administrator provides direct support for the university population as it pertains to their information technology hardware and software needs. The System Administrator is also responsible for the management and upkeep of Information Technology's support servers/systems, remote system support, public computing labs, and hardware and software infrastructures, such as printing and imaging services.

ESSENTIAL DUTIES:

• Assist with support servers, video conferencing, online class operation, and end-point security
• Install, maintain and troubleshoot academic and public computer labs/workstations.
• Installs maintain, upgrades, and troubleshoots (onsite or remotely) computer hardware and software associated with the university's technology infrastructure.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Must have comprehensive knowledge of software and hardware systems associated with student academic coursework, and university standard application suites.
2. Must have comprehensive knowledge of TCP/IP network design and operations.
3. Must have knowledge of hardware systems repair and troubleshooting as it pertains to the public computing labs.
4. Ability to manage and utilize student employees effectively.
5. Must have basic knowledge of video conferencing and online class services.
6. Must have knowledge of managing centralized anti-virus software.
7. Sufficient manual dexterity with proficiency to handle various office machines including but not limited to computer keyboard, computer software applications, calculator, copy machine, and fax.
8. Ability to read and comprehend the English language sufficiently to be able to read and understand various forms, documentation, files and information in the department.
9. Ability to receive telephone calls, respond to inquiries and communicate with others by telephone with or without reasonable accommodations.
10. Effective interpersonal, communication and organizational skills.

QUALIFICATION STANDARDS

1. Bachelor's degree in computer and information science or related field.
2. A minimum of three years of experience working with daily activities associated with computer and network support.