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Form of work
SalaryThe System Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding IT concerns, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.
Compensation: $45,000-$50,000
Essential Duties:
- Perform ticket-based solutions for an in-house service desk.
- Respond to requests for technical assistance via telephone or remote connectivity software.
- Diagnose and resolve technical hardware and software issues.
- Advise users on appropriate action and escalate issues to the relevant resources.
- Log all helpdesk activities meticulously through our ticketing system.
- Provide on-call support during weekends and holidays as scheduled.
Education/Experience:
- Associate degree in computer science or 1-year related field.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Attention to detail.
- Good problem-solving skills.
Certificates/Licenses:
(all licenses are advantageous, not required)
- A+,
- Linux+
- Network +
- Security +
- Cisco Certified Network Associate
- MCDST.
Job Knowledge, Skill, and Ability Preferences
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
- Ability to efficiently use ticketing systems to document and track all support calls.
- Familiarity with Microsoft Operating Systems and Office Suites.
- Flexibility with schedule, as this position requires shift work.
- Preferred certifications: A+, Net+, and/or MCDST.
¨ Performs other duties as required.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
