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Form of workPosition Overview
The Systems Support Analyst ensures successful completion of company objectives at the infrastructure level. The main focus of the Systems Support Analyst is asset procurement, maintenance, documentation and support internal cyber security initiatives.
Primary Job Functions
- Provide Tier 2 Technical Support for internal company systems.
- Monitor and support LANs, WANs, Internet and intranet systems.
- Administrate infrastructure, including firewalls, databases and other systems.
- Supports Virtualized Machines and Systems (ESXi and Hyper-V) for configuration and testing.
- Analyze and determine both off the shelf and custom software to advance company requirements related to infrastructure.
- Tests, troubleshoots and provides solutions to technical problems with minimal assistance.
- Support internal IT requirements such as computer and printer setup / troubleshooting, network configuration, security and user access as required.
- Modifies and maintains existing and new internal systems.
- Develop Requirements and Specifications documents.
- Develop Test Plans and User Documentation for all supported systems.
Secondary Job Functions
- Develop and support Office365 platform, .NET C++, C#, Visual Basic, Java, HTML applications.
- Database and SQL Stored Procedure development.
- Support customer applications as necessary.
Key Competencies
- Leadership
- Demonstrates and fosters maturity in judgment, ethics and integrity.
- Builds rapport, mentors and manages effective teams and work groups.
- Strong decision-making skills, situational awareness and ability to perform under pressure.
- Understands others and demonstrates cognitive and behavioral flexibility. (Emotional
- Intelligence)
- Functional
- Business/Financial acumen.
- High level of conflict resolution skills and the willingness to make difficult decisions specific to technology or resource needs.
- Demonstrates effective organizational, time management and planning skills.
- Possesses an appreciation of business demands (schedule, scope, budget and customer requirements).
- Ability to analyze and evaluate work processes, work flow and budgets to maintain successful project delivery.
- Foundational
- Demonstrates flexibility/adaptability in changing and challenging situations.
- Demonstrates a passion for the business and its success
- Clear and concise verbal and written communication.
- Demonstrates a focus on customer service and attention to detail.
- Demonstrates a commitment to continuous personal, peer and process improvement.
- Fosters positive energy, creativity and teamwork across all departments/locations with the goal of furthering the company values and mission.
Requirements
- Bachelor’s Degree and 1 year Networking (Electrical, Computer Science, Information Systems) experience, or a minimum of 5 years of Networking experience (includes relevant intern, co-op, or basic work experience).
- Proficient with Office365 platform.
- Valid driver’s license.
- Reliable personal transportation with valid liability insurance.
- Fluent in verbal and written English.
- Available for after-hour, weekend and holidays.
- Available for overnight and extended travel.
