System Administrator - Service Now

System Administrator – Service Now

Overview

Tech(x) is an energized young company with experienced, specialized and progressive thought leaders progressing talented professionals in areas of technology, security, logistics, project management, talent management and procurement. We are building our DoD and technology footprint by allowing hybrid and remote work locations, as well as flexible schedules. As a solution-based company, we foster a creative environment that welcomes new perspectives from all of our team members.

Responsibilities

• Configure the ServiceNow platform, focusing on the Incident, Problem, and Change modules.
• Manage and maintain configurations within the Service Now platform, including system updates and enhancements.
• Configure the Confluence platform.
• Investigate and resolve Major Incident requests, ensuring timely resolution and minimal disruption to business operations. Communicate Major Incident status and impact effectively to executives.
• Manage identification, investigation, and resolution of recurring issues to prevent future incidents. Provide clear and concise reports to executives on problem-resolution efforts.
• Implement automation within ServiceNow to streamline Incident, Problem, and Change Management processes. Communicate the benefits of automation to executives and provide regular progress reports.
• Create and maintain documentation related to incidents, problems, procedures, and best practices. Develop executive summaries for complex technical information.
• Provide training and support to end-users, ensuring they can use the ServiceNow and Confluence platforms effectively. Create executive-level training materials as needed.
• Work on integrating ServiceNow with other systems and tools to enhance data sharing and reporting capabilities. Communicate integration strategies and outcomes to executives.
• Create and maintain reports and dashboards to track Incident, Problem, and Change Management metrics, highlighting areas for improvement and present executive-level reports on key performance indicators.
• Other duties as assigned

• Confluence platform knowledge, skills and abilities.
• Strong knowledge of ITIL processes, especially Incident, Problem, Change, and Release Management
• Excellent problem-solving skills with strong attention to detail
• Ability to work independently and collaboratively in a team environment
• Strong communication and interpersonal skills, with the ability to effectively communicate technical information to executives
• Experience with IT service management (ITSM) and ITIL best practices
• Proficient with Microsoft Office programs
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.

• ServiceNow Certified Administrator or relevant certifications preferred
• 4 years of Confluence experience
• Bachelor’s degree in STEM, or computer related field.
• TS Clearance
• ITIL certification

Clearance:

Current DoD Secret level security clearance

Education & Experience:

• 4+ years' experience as a ServiceNow Administrator

Location:

• Aberdeen Proving Grounds, Maryland.

Travel:

none

Join the Team:

Tech(x) is a customer centric team, both external and internal customers. This team supports each other to be successful on the job and in meeting the mission. Tech(x) is an Equal Opportunity Employer that embraces diversity in its employee population. It is the policy of Tech(X) to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information.

We value Veterans and encourage all to apply!