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SalaryIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Summary
This position will be primarily a WFH position but candidates MUST be located in the San Diego area to be available to travel to customer's sites when required in and around San Diego. Candidate must have a reasonable home working environment and reliable transportation. We will provide all necessary computer & phone equipment and utilities required to perform the job.**On-site travel is reimbursed at the standard IRS rate to and from location**
Hiring Immediately:
We're a Top Notch Managed IT Service provider (MSP) in the San Diego area with extremely high customer satisfaction (CSAT) and customer loyalty (NPS) due to our outstanding team, systems, and processes. We're constantly evolving to be better by identifying areas for improvement and creating lasting solutions to address them.
We are in search for another outstanding person to add to our team as an IT Support Technician II.
We do have high standards for our team members and this is how we continue to "WOW" our clients...by hiring and retaining the best talent!
Job Description
RESPONSIBILITIES
- Provide remote (and occasional onsite) technical computer support at an advanced level to our clients. We're primarily Dell, Windows, Office 365, Sonicwall, and Ruckus shop, but we have a few Mac's and G-Suite
- Maintain the highest level of customer service and "WOW' our clients
- Respond quickly, accurately, and thoroughly to client end-users
- Enter time with notes in Professional Services Automation software (ConnectWise)
REQUIRED (Must-Haves):
- A good sense of humor
- Pass a pre-employment drug screening (This excludes THC)
- Pass a pre-employment background check
- Have a valid and clean driving record, in case you have to go to a client's site
- Willingness to learn and following company policies
- Incredible team work and communication skills
- Technical experience and aptitude to provide top notch support to our clients.
PREFERRED (Nice-to-Haves):
- Lots of experience with all the systems our clients use. This is kind of a joke...
- Experience with ConnectWise is a plus
- Experience with Automate (Labtech) is a plus
- Industry Certifications never hurt, but are not a confirmation of skill/experience
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Authorization
Authorized to work in the U.S.
Equal Employment Opportunity Employer
Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Americans with Disabilities Act
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Authorization
Authorized to work in the U.S.
Equal Employment Opportunity Employer
Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Americans with Disabilities Act
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
