System Administrator Ii

System Administrator - Level 2 - TS/SCI Fullscope Poly

Fort Meade, MD

Join an outstanding team that offers exciting job opportunities with the goal of providing the absolute best support to our customers. Here at DigiFlight we embrace integrity, innovative solutions, put our customers first and offer a highly competitive benefits package!

Role description:
The System Administrator - Level 2:

• Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Required Skills:

• Linux, AWS
• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Qualifications:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
• Provide assistance to users in accessing and using IT systems.
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization and perform system capacity analysis and planning.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Provide in-depth experience in trouble-shooting IT systems.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Our People

DigiFlight attracts the most highly skilled workforce to protect some of our nation’s most sensitive systems. Before joining the company, many DigiFlight professionals served our country in a civilian and/or military capacity. Our diverse team provides innovative solutions as they support critical clients in tackling tough challenges. Most importantly, our team is passionate about their work and making a difference.

Our corporate culture promotes a healthy work/life balance.

Our Benefits

DigiFlight’s competitive benefits package allows employees to manage their personal and professional portfolios through a variety of features and programs. Our benefits include:

• Health, Dental, Vision, and Flexible Spending Account
• Paid Time Off (PTO)
• 11 paid holidays
• Tuition Education Assistance
• Professional Development
• 401(k) retirement plan
• Life insurance and short- and long-term disability insurance
• Employee Referral Program
• Marketing Incentive Plans

DigiFlight, Inc. (DFI) is an Affirmative Action, Equal Opportunity Employer. DFI offers a highly competitive, family-oriented benefits package.