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Form of work
SalarySummary: Performs responsible duties in the operation of a centralized switchboard and paging system in a hospital environment.
MINIMUM QUALIFICATIONS:
Education: Completion of high school, G.E.D. or its equivalent.
Experience: One year's experience in clerical or receptionist duties, six months of which shall have included experience operating a switchboard.
License/Certification: None required.
Responsibilities:
- Performs routine and standardized duties involving the operation of a large switchboard and paging system on an assigned shift, including the tracking of toll calls and some receptionist duties.
- Gives routine information regarding the work of a division or location of an office or employee; receives callers from the Health and Human Services "800" number 24 hours a day as well as receive and direct calls Units / Departments.
- Calls Units / Departments or other offices to determine whether or not physicians or other personnel are on duty.
- Receives and is responsible for registered mail, special delivery mail and telegrams.
- Makes frequent contacts with the general public and state employees requiring the answering of routine inquiries, referring the more difficult questions to a supervisor. Screens and signs in visitors. Receives and relays phone messages for employees / offices as assigned.
Staff Workplace Safety Accountabilities
Complies with established hospital and departmental policies and procedures by:
- Performing accountabilities in accordance with established policies and procedures.
- Communicating with supervisor’s issues related to workplace safety (i.e., ergonomics, body mechanics, environment, equipment...).
- Reporting on the job injuries to supervisor IMMEDIATELY.
- Attending training programs, as appropriate.
Total Commitment to Quality
Participates in the process of continuous quality improvement by supporting unit/department-based quality improvement activities. Demonstrates commitment to customer service values in professional conduct and by promoting such values in assigned work area.
DISCLAIMER STATEMENT: The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.
For further information please contact Helen Symonds, Supervisor at Helen.F.Symonds@dhhs.nh.gov and 603-271-5300.
You may also contact Human Resources at: NHH-HR@dhhs.nh.gov .
