Switchboard Operator - On Site

Title:Switchboard Operator – Onsite

You will answer calls for a premier medical facility within sight of the Golden Gate bridge.

Selling Points:

• Inbound calls only
• Work at a premier medical facility
• Help support our veterans

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in San Franciso

Essential Duties and Responsibilities

• Schedule:
  • Monday - Thursday 6:00 am - 2:00 pm
  • Friday 6:00 am - 1:30 pm
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• Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Maintains an above average attendance record.
• Follows established standard operating procedures.

Qualifications/Requirements

• High school diploma required.
• Prior customer service or call center experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong Microsoft Office skills.
• Can work without direct supervision.

Previous Military encouraged to apply

Must be able to pass an extensive background check