Location : Shoreview, MN
Job Type: Associate
Job Number: 2024.25
Department: Parks & Rec Dept - Aquatics
Opening Date: 02/07/2024
DESCRIPTION
Enjoy working with kids and teaching others? We are looking for instructors who are enthusiastic about sharing their swimming knowledge, have a desire to teach, and have strong communications skills.
This position is responsible for developing customized swim lessons to fit each individual based on their skill level, which allows the student to progress at their own pace. Instructors are trained on our swim program methods, and we provide ongoing training sessions and meetings throughout the year.
Learning to swim is an important lifelong skill in Minnesota, and the purpose of this position is to teach a variety of age groups and individuals how to swim.
DUTIES INCLUDE
- Contact participants and schedule/coordinate lesson times
- Arrive on time for shift
- Teach swim strokes and water safety rules to various age groups, which may include individuals with physical and cognitive disabilities
- Observe swimmers and pool area and respond to unsafe conditions
- Enforce all facility policies, rules and regulations
- Regularly participate in training sessions and meetings
- Other duties as assigned by the Aquatics Manager, Aquatics Supervisor/Coordinator/Specialist, or Pool Coordinator
QUALIFICATIONS
Minimum Qualifications
- Must be 18 years of age or older
- 1 year customer service experience
- 1 year teaching experience as swim lesson instructor or swim coach
- Available to work non-traditional hours
- Additional customer service experience
- Current swim instructor certification from one or more of these organizations: Red Cross WSI, YMCA, Foss Swim School, Shoreview Community Center, USA Swimming ASCA (American Swim Coaches Association), USA Swimming STSC (Safety Training for Swim Coaches)
OTHER
Hours: Hours are based on instructor schedule, client schedule and pool availability.
Monday-Thursday: 8 am- 8 pm
Friday: 8 am- noon
Saturday: 8 am- noon
Sunday: 8 am- noon and 6-7:45 pm
*** Free Community Center Membership ***
The City of Shoreview is an Equal Opportunity Employer. We are committed to building a culturally diverse workforce and encourage all qualified candidates to apply.
Associate employees enjoy a free membership to the Community Center, free parking, direct deposit (required) and uniforms (where applicable).
01
Please assist us in evaluating your skills and abilities by completing this supplemental questionnaire. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from the information included within the application?
- Yes
- No
02
How many years of CUSTOMER SERVICE EXPERIENCE do you have? By customer service we mean answering questions, providing information and trouble shooting problems. Examples: lifeguarding, WSI, cashier, receptionist, food server, front desk, wait staff/host, retail sales, etc. Years of experience should be full-time equivalent.
- No experience
- Less than 1 year experience
- 1 year experience
- 1 - 3 years experience
- 3 - 5 years experience
- More than 5 years experience
03
Please mark the DIFFERENT TYPES OF CUSTOMER SERVICE you have experience with. Mark all that apply.
- Assisting customers over the phone
- Assisting customers in person
- Assisting customers under the age of 10
- Working with parents
- Assist special needs groups (leader and children)
- Resolving customer conflicts
- Explaining policies and procedures
- Enforcing rules
- Adjusting rules for special situations
- Serving internal customers (pool staff, other program staff, coworkers, etc.)
- I don't have experience in any of these areas
04
Do you have a CURRENT SWIMMING INSTRUCTOR CERTIFICATION? If so, where did you get your certification from? Mark all that apply.
- Shoreview Community Center
- Red Cross WSI
- YMCA
- Foss Swim School
- USA Swimming ASCA (American Swim Coaches Association)
- USA Swimming STSC (Safety Training for Swim coaches)
- Other
- No swimming instructor certification
05
If you marked "Other" in the above question, where did you get your Swimming Instructor Certification from?
06
How many years of experience do you have as a Swim Instructor or Swim Coach?
- No experience as a Swim Instructor or Swim Coach
- Less than 1 year experience
- 1 year experience
- 1 - 3 years experience
- 3 - 5 years experience
- More than 5 years experience
07
Which groups have you worked with as a Swim Instructor or Swim Coach? Mark all that apply.
- Infants
- Toddlers
- School age (K-8)
- Teen age (high school age)
- Adult
- Physical and cognitive disabilities
- I do not have this experience.
08
Please select your availability below.
- Monday - Evenings
- Tuesday - Evenings
- Wednesday - Evenings
- Thursday - Evenings
- Saturday - Mornings
- Sunday - Mornings
09
Are you at least 18 years of age or older?
- Yes
- No
10
Were you referred to this job by a current Shoreview employee?
- Yes
- No
11
If you answered yes to the above question, please list the name of the employee who referred you, otherwise enter NA.
Required Question