Svp, Mental Health & Well Being - Garner

Principal Responsibilities and Duties:

Growth  

1. Set goals for execution of the Development Services contract in collaboration with WM and SP leadership via the Joint Operating Committee. 
2. Work closely with clinical executive lead, Dr. Micah Krempasky and key WM support departments to achieve the objectives of the Development Services contract. 
3. Develop specific tactical and operating plans necessary for the successful execution of the contract. 
4. Assist in the successful recruitment of the permanent executive leader and assist in onboarding support of the new leader. 
5. Ensure coordination with WM organization-wide goals. 
6. Regularly review and update the contract execution progress. 
7. Identify new opportunities consistent with overall strategic objectives. 
8. Ensure brand awareness for the organization’s projects and services. 
9. Analyze the effectiveness of marketing strategies. 
10. Lead internal and external partnership discussions in support of contract initiatives. 

Quality  

1. Establish quality standards for implementing the development plan goals and develop tools to monitor performance. 
2. Ensure adherence to relevant regulations and standards. 
3. Lead quality improvement activities specific to the contract. 
4. Oversee processes impacting contract outcomes. 
5. Develop contract management reports to support achievement of goals across the organization. 

Service 

1. Establish quality standards for contract execution and develop tools to monitor performance. 
2. Ensure adherence to relevant regulations and standards. 
3. Lead quality improvement activities specific to the contract. 
4. Oversee processes impacting contract outcomes. 
5. Develop contract management reports to support goals across the organization. 

Financial Performance  

1. Establish quality standards for contract execution and develop tools to monitor performance. 
2. Ensure adherence to relevant regulations and standards. 
3. Lead quality improvement activities specific to the contract. 
4. Oversee processes impacting contract outcomes. 
5. Develop contract management reports to support goals across the organization. 

People 

1. Recruit, lead, engage, and retain high performing staff. 
2. Serve as the key administrative liaison with all stakeholders. 
3. Be the key communicator for both internal and external audiences relative to contract developments. 

Community 

1. Recruit, lead, engage, and retain high performing staff. 
2. Serve as the key administrative liaison with all stakeholders. 
3. Be the key communicator for both internal and external audiences relative to contract developments. 

Primary Customers or Key Working Relationships: 

• WM leadership, behavioral health and primary care 
• Chief of Psychiatry 
• Behavioral health program managers and educator 
• Chair Emergency Services 
• Division Chairs, inpatient and outpatient services 
• Behavioral health medical directors 
• Acute care hospital Presidents and CNOs 
• Acute care emergency department medical directors and nurse managers 
•  Finance department leaders 
• Payor strategies department leaders 

Knowledge, Skills, and Abilities Required:

1. Master’s Degree in business, healthcare administration, or behavioral health discipline. 
2. At least seven years of experience in project or contract management, preferably in a leadership role. 
3. Demonstrated success in working with multidisciplinary teams to execute complex contracts. 

Working Conditions:Note: Reasonable accommodations may be made to enable a qualified individual with a disability(s) to perform the essential functions of this position.

1. Ability to manage multiple tasks in a fast-moving environment. 
2. Travel between campuses required. 
3. Required to demonstrate competence and proficiency in Microsoft Office 365 software Products including Microsoft Teams, One Drive, SharePoint, Word, Excel, PowerPoint. 
4. Takes proper precautions as outlined in Hospital Safety Manual, Infection Control Policy, and Fire and Emergency Manual. 

Reporting Relationships: 

1. Reports to the Vice President & COO, SPS 
2. For day-to-day operations of WakeMed Health, reports to Chief Medical Officer, Mental Health &Well-being.
3. Supervises the assigned direct reports as specified in the Agreement.