Sustainability Intern - Little Rock

GENERAL DESCRIPTION OF POSITION
The intern will be responsible for collecting data and reporting findings to the Sustainability Manager. 
The intern will establish procedures and monitor outgoing transaction weights of items by 
classification. A case study location will be refined until the process is proven valid and then the intern 
will transfer this knowledge to other locations in the GIA network. The intern will gain on-the-ground
experience designing, implementing an experimental protocol, collecting, analyzing, and reporting data 
in business sustainability-related projects. The intern will also be given introductory training on GIA 
functions and taught the EOS-mirrored system used throughout the organization to streamline 
communication and develop professional skills. Furthermore, the intern will present portions of the 
research at GIA and GII meetings. 
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) 
culture, Values, and Mission in everything you do and every interaction you have with co-workers, 
clients, customers and management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Ensure proper execution of functional and administrative tasks as assigned. This duty is performed 
about 30% of the time.
2. Support the designated manager and the team in data collection and reporting tasks. This duty is 
performed about 20% of the time.
3. Will interact fluently with customers and coworkers handling an array of activities including but not 
limited to analyzing programs, generating reports, answering phones, scheduling, filing, scanning, 
mailing, and much more. This duty is performed about 20% of the time.
4. Will assist sustainability development staff with tracking donor and customer weights, monitoring 
and reporting project progress, executing project work plans, and coordinating the design, production, 
and writing of research findings. This position also requires the ability to complete substantial amounts 
of research. This duty is performed about 20% of the time.
5. Assist in the production and preparation of press releases, newsletters, marketing brochures, direct 
mail, email and social media. This duty is performed about 10% of the time.
6. Respond to and serve Goodwill staff and customers in a positive and energetic manner (See ACE).
7. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability 
required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. 
Equivalent of four years in high school, plus night, trade extension, or correspondence school 
specialized training, equal to two years of college, plus 0 to 6 months related experience and/or 
training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read and understand documents such as policy manuals, safety rules, operating and 
maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. 
ability to effectively communicate information and respond to questions in person-to-person and small 
group situations with customers, clients, general public and other employees of the organization. ability 
to read, analyze, and understand general business/company related articles and professional journals; 
ability to speak effectively before groups of customers or employees. ability to write reports, business 
correspondence, and policy/procedure manuals; ability to effectively present information and respond 
to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common 
fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar 
graphs.
CRITICAL THINKING SKILLS
Ability to solve practical problems and deal with a variety of known variables in situations where only 
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or 
diagram formats.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Valid Arkansas Driver's License
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Candidate must be competent in study design or similar degree and exercise a strong understanding 
of experimental design, attention to detail, strong organizational skills, and will work closely with 
Sustainability manager to ensure study objectives are met.
SOFTWARE SKILLS REQUIRED
Intermediate: Contact Management, Presentation/PowerPoint, Spreadsheet
Basic: Alphanumeric Data Entry, Database, Word Processing/Typing
INITIATIVE AND INGENUITY
SUPERVISION RECEIVED
Under general supervision where standard practice enables the employee to proceed alone on 
routine work, referring all questionable cases to supervisor.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, 
and/or sequence of performance of own work; may also occasionally assist in the planning of work 
assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor 
importance and also frequent opportunity for decision-making of major importance; the latter of 
which would affect the work operations of other employees and/or clientele to a moderate degree.
MENTAL DEMAND
Close mental demand. Operations requiring close and continuous attention for control of operations. 
Operations requiring intermittent direct thinking to determine or select the most applicable way of 
handling situations regarding the organization's administration and operations; also to determine or 
select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM SOLVING
Directed. Supervisory and/or professional skills using structured practices or policies and directed as to 
execution and review. Interpolation of learned things in moderately varied situations where reasoning 
and decision-making are essential.
RESPONSIBILITY FOR WORK OF OTHERS
Responsibility for work of others: Not indicated.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Regularly responsible for property where carelessness or error would result in only minor damage or 
minor monetary loss. Almost continuous care and attention is required when handling this property in 
order to prevent loss.
ACCURACY
Probable errors would not likely be detected until they reached another department, office or patron, 
and would then require considerable time and effort to correct the situation. Frequently, possibility of 
error that would affect the organization's prestige and relationship with the public to a limited extent, 
but where succeeding operations or supervision would normally preclude the possibility of a serious 
situation arising as a result of the error or decision.
ACCOUNTABILITY
FREEDOM TO ACT
Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid 
to upper-level managerial oversight.
ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities. 
Examples would include direct dollar generation, departmental budget, proper handling of 
organization funds, expense control, savings from new techniques or reduction in manpower.
None. Job does not create any dollar monetary impact for the organization.
IMPACT ON END RESULTS
Moderate impact. Job has a definite impact on the organization's end results. Participates with 
others in taking action for a department and/or total organization.
PUBLIC CONTACT
Regular contacts with patrons, either within the office or in the field. May also involve occasional selfinitiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the 
organization.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level 
positions; consulting on problems which necessitate judgment and tact in presentation to obtain 
cooperation or approval of action to be taken. Also, important contacts with associates as required in 
advanced supervisory jobs.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of highly complex machines and equipment; specialized or advanced software programs.
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as 
noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work 
is at times, in the evening or during the night hours.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an 
employee encounters while performing essential functions of this job. Reasonable accommodations 
may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is frequently exposed to outdoor weather 
conditions; and. The noise level in the work environment is usually loud.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job. Reasonable accommodations 
may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the 
performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; 
regularly required to stand, walk, use hands to finger, handle, or feel; frequently required to sit, reach 
with hands and arms. The employee must occasionally lift and/or move up to 50 pounds; frequently lift 
and/or move up to 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities 
required by this job include close vision; color vision; depth perception; and ability to adjust focus. 
ADDITIONAL INFORMATION
Excellent communication, customer service and interpersonal skills. 
A passion for writing and discipline to standardize data collection. 
Sustainability affinity, desire to contribute to business sustainability practices.
Strong time-management and organizational skills. 
Computer skills in Microsoft Word, Excel, Outlook, and PowerPoint. 
This position will be both backhouse and storefront at different times.