Surgical Services Assistant - Seattle

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Position in this function participates as part of the peri-operative team in assisting nursing staff in support services necessary for safe and efficient care of patients within the various areas of Surgical Services.

Primary Responsibilities:

• Greets and accompanies patients to pre-operative area
• Escorts visitors to waiting/pre-operative/PACU area as needed
• Accompanies patients to their vehicles upon discharge
• Performs basic clerical duties such as filing, answering the telephone and routing calls or taking messages
• Assists with OR room turnover and maintains a clean and orderly patient environment throughout the department
• Assists with PACU Phase 1 and Pre-Post turnover. Maintains a clean and orderly patient environment throughout the department
  • Supply management - this includes maintaining appropriate inventory levels by ordering and unloading of supplies. Includes but not limited to- fluids in warmers, and scrub sinks
  • Patient Care - at the direction of the nursing staff, anesthesia staff or providers assist with the transfer of patients and help with proper positioning of patients
• Equipment cleaning throughout FHSC
• Organization, supply coordination and stocking of materials and linens
• Assists with Quality Improvement as directed
• Respects patients’ rights
• Demonstrates accountability and maintains strict compliance with patient privacy and confidentiality in accordance with HIPAA

Customer Relations And Personal Behaviors

• Demonstrates effective communication and interpersonal skills which promote a positive environment, teamwork and loyalty to the organization
• Maintains a collegial relationship with physicians to ensure quality patient care
• In accordance with the ambulatory surgery center philosophy, presents behaviors and actions which create a high level of customer service to patients, visitors, physicians, vendors and Surgery Center staff
• Ensures confidentiality of patient information following HIPAA guidelines and FHSC policies
• Demonstrates behaviors and actions which support the mission, goals and operations of the Surgery Center that also contribute to continuous service improvement
• Exhibits flexibility, adapting readily to changes in the work environment and/or work schedule
• Maintains a positive attitude, even during periods of stress and challenge
• Maintains positive attendance and communicates in advance any absences from work

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent
• Demonstrated competence in oral and written communication
• Intermittent and prolonged physical mobility/activity including walking, standing, sitting, lifting up to 50 pounds, pulling and pushing of carts, equipment, etc.

Relationships:

• Internal:
  • Surgery center Director, and Physicians
  • Clinical and administrative staff
  • Support services
• External:
  • Patients and their families/caregivers/escorts
  
  

Washington Residents Only: The hourly range for this role is $16.00 to $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.