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Form of workJob Description
Come join our team! We have an immediate need for a full time Surgical Scheduling Coordinatorin our SeaCoast Dermatology clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!
Full Time:40 hours a week
Monday - Friday: 8am - 5:00pm
Job Details:
- As a part of the Mohs Specialty Team, the triage specialist is responsible for scheduling appointments, addressing phone notes and patient inquiries, and providing pre- and post-operative education to patients pertaining to the Mohs surgical procedures performed in the clinic while promoting a friendly and efficient environment for patients, staff, and dermatologists.
- Previous dermatology experience is preferred, but not required to be successful in this role. Previous call center and/or triage experience is preferred.
- Serves as the primary person responsible to receive triage calls from surgical patients; under the supervision of the physician, assesses patient's need for advice or care and acts to meet that need.
- Under the supervision of physicians, communicates with patients in a thorough, professional and compassionate manner to educate patients on topics related to their dermatological condition.
- Schedules patient appointments following standard procedure and appointment templates.
- Document patient's medical record, including medications and allergies, ensuring the medical records is complete and accurate.
- Completes surgical consent, lab orders, and patient forms promptly.
- Performs recording / maintaining patient logs such as biopsy log and laboratory test log.
- Assists patients with EHR patient portal registration.
- Continually learn and be able to explain new and existing dermatological conditions.
- Perform all other job related duties as assigned.
Education
- Minimum Post High School education in a medical support field: Certified Medical Assistant or Licensed Practical Nurse or scheduling experience preferred.
- Have your MA degree but not yet certified? Not to worry! We’ll help get you there!
Knowledge, Skills & Abilities
- 1-2 years of recent experience in a medical office in a similar capacity is preferred.
- Must keep current on all state certifications, licenses and/or registrations to continue employment.
- Must be willing to travel to other clinic locations as needed.
- Proficiency with Microsoft Word, Excel and PowerPoint.
- To perform this job successfully, an individual must be able to work independently, possess strong organizational skills, and have the ability to work as a member of a team. The individual must conduct oneself in a professional manner at all times, and maintain confidentiality in all matters.
Physical Demands
- Ability to communicate in an active multi-office environment.
- Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, and copier).
- Ability to communicate via telephone.
