Surgical Scheduler

Job Title: Surgical Scheduler

Position Type/Expected Hours of Work: Full Time; Monday – Friday, 8:00am – 5:00pm

Essential Job Responsibilities:

• Schedules surgeries for patients either by phone or in person, based on the physician’s orders and the medical practice protocol in a timely manner
• Utilizes appropriate technologies to match physician/facility availability with patient’s preferences in terms of date and time
• Ensures proper prior authorization and insurance verification information was obtained prior to scheduling
• Collects patient pre-procedure payments
• Clearly communicates and educates patients about pre- and post-operative instructions
• Serves as in-house coordinator to create and distribute accurate rounding lists to physicians and other medical facilities, when assigned
• Communicates with physicians/clinicians and other staff about any patient concerns/issues
• Communicates with patients regarding the scheduling process, delays, etc.
• Returns phone calls from patients, regardless of the nature of the call, within a 24 hour timeframe
• Creates patient procedure packets and posts on patient’s online portal or, when patient requests, mails via USPS mail
• Collaborates with other departments to resolve any patient questions and issues
• Create a positive working relationship among the physicians and KUS staff; demonstrate respect; proactively communicate with others
• Handles all patient interactions politely and professionally
• Maintain confidentiality and observe all HIPAA rules governing patient confidentiality
• Cross train in other departments as needed/directed
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education:

• High school diploma or equivalent

Experience:

• Minimum one year of experience in medical practice setting, preferably in a test or surgical scheduling position

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to scheduling procedures and surgeries
• Knowledge of electronic scheduling systems
• Knowledge of customer service principles and techniques

Skills:

• Skill in communicating effectively with physicians/clinicians
• Skill in maintaining patient information in the electronic medical record

Abilities:

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly and professionally
• Ability to communicate calmly and clearly with patients about appointments in all circumstances
• Ability to analyze situations and respond appropriately and professionally
• Ability to adapt to changing situations and be able to “think outside the box” in order to provide the best quality of care to our patients

Equipment Operated:

Standard office equipment with emphasis on telephone, computer hardware/software, copier, scanner and fax machine.

Work Environment:

Medical office, well lighted, well ventilated. Face-to-face contact with most assigned patients.

Physical Requirements:

Mostly sedentary. Some walking, bending, and reaching. Employee is regularly required to talk or hear.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person