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SalaryAdventure Summary
Embark on an exciting journey as a Support Team Representative (Wednesday - Sunday shift) at Brownells, just outside the Des Moines metro area. In this vital role, you'll play a key part in enhancing customer relationships and resolving diverse issues, contributing to a seamless and gratifying customer experience. You'll join a team renowned for service excellence across various communication channels. At Brownells, being a Support Team Representativeis more than a job; it's an opportunity to forge lasting customer connections and grow with a company that truly values your passion and development.
Note: This role is based in Montezuma, Iowa, with a work schedule of Wednesday through Sunday, from 8:30 AM to 5:00 PM. Saturday-Sunday shifts will be performed remotely.
Benefits You Will Enjoy
- Competitive Wage: Be rewarded for your skills and dedication
- Generous Paid Time Off: Achieve work-life harmony with ample time off
- Health Benefits: Stay healthy with our comprehensive medical, vision, and dental plans
- 401(k) Match: Benefit from a robust 5% company match
- Career Growth: Take advantage of programs designed for your professional journey
- Employee Discount: Gear up for adventure with exclusive employee discounts
- Premier Shooting Complex Access: Embrace the adventure lifestyle firsthand
- Passionate Community: Collaborate with like-minded adventure enthusiasts
What You Will Do
Main Duties & Responsibilities
- Core Contact Center Associate Responsibilities: Handle inbound calls, emails, and chats; address customer queries regarding pricing, inventory, and delivery; manage returns or exchanges; maintain and update customer information in our database
- Enhanced Support Functions: Take charge of escalated customer issues, ensuring a higher level of resolution and customer satisfaction
- Collaboration and Resolution: Work closely with carriers, fulfillment teams, and other internal departments to resolve shipping and order-related issues efficiently
- Order Management: Oversee the accuracy of order fulfillment, manage return processes, and handle credit applications
- Proactive Communication: Keep customers informed about inventory shortages, order status, and cancelations during the fulfillment process
- Project Involvement: Actively participate in special projects assigned by Contact Center leadership, demonstrating initiative and leadership skills
What You Will Need
Education & Experience
- Minimum age requirement of 18 years
- High school diploma, GED, or equivalent; Associate degree preferred
- At least 3 years of relevant experience in customer service or a contact center environment
Knowledge & Skills
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Excel and Teams, or the ability to learn quickly
- Capable of using multiple web-based applications effectively
- Strong desktop computer skills, including multi-screen navigation
- Typing proficiency of 45+ words per minute
- Basic understanding of Brownells products and website
Remote Technical/Broadband Requirements
- Minimum 3Mbps download, 1.5Mbps upload and ping time less than 30 ms
- Preferred 10Mbps download, 5Mbps upload and ping time less than 30 ms
Physical Demands
Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.
Physical Hazards – Health and Safety Concerns
- General office environments
- Ergonomics
Where You’ll Be Located
Montezuma, Iowa (Saturday - Sunday shifts performed remotely)
Live Your Adventure!
Brownells is a subsidiary of 2nd Adventure Group. At 2nd Adventure Group, our mission is to provide a platform to connect people with their passions. Our brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying and sharing the spirit of adventure. Our sister companies include: Crow Shooting Supply, Sinclair International, AR15.com, and Big Springs Shooting Complex.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.
Brownells’ Privacy Policy Statement (“Policy”) can be reviewed here: https://www.brownells.com/help/legal/privacy-policy/
Brownells’ California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.brownells.com/help/legal/california-recruitment-disclosures/
