Support Staff On-Call

WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Every nightVOA NCNN provides shelter or housing to over 3,500 men, women, and children.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION: VOA is recruiting on-call Support Staff positions for our Senior Safe House. The Sacramento Senior Safe House serves as a safe, comfortable, and confidential refuge for abused and neglected seniors. Working with a host of referring agencies, the program provides 30 days of shelter for up to 6 seniors age 62 or older. The Senior Safe House features six private, well-appointed bedrooms, three nutritious meals and snacks daily, 24-hour staffing with daily volunteer support along with community resources to get the seniors into a permanent, safe situation. All new hires start as on-call and part-time, with the potential to become full-time after the introductory period. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY: The Support Staff team member is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and the integrity of all residents, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the program.

1. Explain program requirements and regulations to new guests and assure compliance.

2. Continually reorients guests to rules, rights, and responsibilities.

3. Coordinate meal preparation/service, room assignments, and other daily routines.

4. Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.

5. Provide emergency assistance to guests and co-workers as necessary.

6. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc.

7. Prepare for new guests including sanitizing beds and sleeping areas.

8. Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside.

9. Assures toiletry and cleaning supplies are stocked and secured.

10. Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.

11. Takes pertinent guest issues to the Case Management team.

12. Positive role model, professional behavior including appearance and communication with others.

13. Perform other reasonably related duties as assigned.

B. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Complete all shift logs, observation logs, and incident reports.

2. Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety.

3. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.

4. Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.

EQUIVALENT EDUCATION AND EXPERIENCE: This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and T.B. testing annually. Must undergo a criminal background check.

SPECIFIC SKILLS REQUIRED:

• Teamwork skills
• Oral and written communication skills
• Ability to de-escalate crisis situations and assist residents and staff in emergency situations
• Organizational skills
• Analytical and decision-making ability

PHYSICAL REQUIREMENTS

• Lift and move up to 40 pounds
• Physically able to safely maneuver the weight distribution of a client in an emergency situation
• Stand, walk, bend, stoop, and sit frequently
• Kneel occasionally
• Climb stairs where programs have more than one level
• Be able to maneuver quickly in emergency situations to assist clients as needed

Job Type: Part-time

Pay: $18.95 per hour

Benefits:

• Employee assistance program
• Flexible schedule

Schedule:

• On call

Application Question(s):

• Have you been employed with Volunteers of America NCNN before? If yes, when?
• Have you been a client of Volunteers of America NCNN within the past two (2) years?
• We are currently hiring for the following schedule. Your shift starts at 8:00 AM and ends at 4:00 PM. Can you work this schedule?
• We are currently hiring for the following schedule. Your shift starts at 4:00 PM and ends at 12:00 AM. Can you work this schedule?
• We are currently hiring for the following schedule. Your shift starts at 12:00 AM and ends at 8:00 AM. Can you work this schedule?

Experience:

• senior care or social work: 1 year (Preferred)

Work Location: In person