Support Staff II

Shelter Support Staff II

Thursday to Saturday and every other Sunday 2 pm to 11 pm

The City of Champaign Township strides to provide essential services with compassion to the community through programs in a fair, equitable and responsive manner. We are seeking dependable, perceptive & proficient employees to assume the position of Shelter Support Staff.

Position Summary: Shelter Support Staff members will be a point of contact for community members who utilize services within the shelter. All services provided by the Shelter Support Staff will happen within the shelter facility.

Supervision Received: Shelter Support Staff will report to the Program Director.

Building Management

• Cleaning and sanitization of the shelter facilities

Includes: bathrooms, sleeping areas, storage room, laundry rooms, conference room, break room, day service space, and other relevant areas that need consistent cleaning

• Restock supplies for guests and staff
• Assess stock of supplies and report when needed/low
• File paperwork, scan in documents & shred unnecessary documents

Intakes completed during other shifts are transferred for processing and completing input to ClientTrack

• Ensure guest storage areas stays organized, labeled, and tidied

Data Entry

• Ensure client documents are uploaded to ClientTrack
• Enter in data from excel sheets into the ClientTrack software

Guest Customer Service

• Answer phone calls, document calls, and notify appropriate staff if necessary
• Retrieve item(s) requested by guests
• Give guests access to the storage area when requested
• Remind guests of the policies in place when they utilize a bed in the shelter, hold them accountable

Necessary Skills

• Can calmly and appropriately respond to crisis and/or confrontational situations
• Can communicate effectively with staff and guests
• Able to accept and act on constructive feedback regarding job duties
• Able to separate personal emotions from professional duties
• Ability to multi-task, prioritize and manage time effectively
• Adhere to the confidentiality policy
• Strong organizational skills
• Remain transparent to ensure honest and reliable service

Minumum Qualifications

• Ability to navigate Microsoft office applications
• Trainings or willing to be trained:

CPR & First Aid Certified

Mental Health First Aid Certified

Narcan administration

• Customer Service

Benefits

• Worked Holidays are paid at double time
• Pension
• Health Insurance paid for by employer (added cost for spouse and dependents)
• Dental and Vision Insurance (optional, paid by employee)
• Basic Life Insurance policy paid by employer (Optional Add Ons)
• Paid time off
• Employee Assistance Program available for use

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 27 – 36 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Night shift

People with a criminal record are encouraged to apply

Work Location: In person