Support Specialist (Part-Time, Remote)

This is a part-time, remote eligible role. You must reside in Texas. You may be assigned to either our Support or Admissions teams.

Support Specialists play a vital role in assisting students throughout their educational journey. In this role, you’ll serve as a champion for student success, and solve student questions and concerns through a combination of live chat, email support tickets, incoming phone calls, and text messaging.

Your success in this role will require a positive attitude, ability to provide exceptional customer service, and strong computer and problem-solving skills.

Schedule:
Part-time; 20-25 hours per week

This is a part-time, remote-eligible role. You must reside in Texas. You will be able to choose your own schedule, with possibilities for daytime, evening, and weekend hours; however, we do prefer a consistent schedule. We are committed to helping to balance the needs of work and family life.

About Axon Education
Axon Education and our brand, Texas EMS School, is a leading provider of online EMS education and training in Texas. Our more than 1,800 students and alumni serve as first responders, EMS providers, and in various hospital, prehospital, and leadership roles across Texas.

Requirements:

• You have a strong desire to help people and a strong sense of empathy
• You have a willingness to learn new things and an aptitude for technology
• You have excellent written English abilities – both for short form emails, chats, and text messages; and long form help documentation
• Prior experience in a customer service environment
• You are a strong team-player with a positive, can-do attitude
• You are a self-starter, manage your time efficiently, and have the ability to work independently while prioritizing your work
• You are generally tech-savvy and have the ability to use Microsoft Office suite (Outlook, Word, Excel), internet applications, and customer database software (training provided)
• You thrive in a fast-paced environment with a high volume of phone calls

Responsibilities:

• Student Support / Customer Service
• Provide customer service to students through a combination of incoming and outgoing phone calls, emails, and SMS messages
• Ensure precise documentation and preservation of information by capturing and recording all interactions with students in our customer relationship management system
• Provide students with information institutional policies and procedures
• Build connections, create action plans, motivate, and resolve student issues
• Academic Support
• Monitor student accounts and regularly evaluate course progress
• Identify possible academic and success obstacles, and work with students to overcome them
• Effectively leverage data and systems to track accurate enrollment, persistence and graduation information
• Create specific action plans to remove roadblocks and/or resolve student concerns to support their success
• Recommend changes to institutional policies and procedures to continuously improve the student experience
• Other
• Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives
• Perform other duties as assigned or needed

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Choose your own hours
• Day shift
• Evening shift
• Monday to Friday

Application Question(s):

• What's the best email address and phone number where we may contact you for an interview?
• Where do you live (city and state)?
• This role requires strong computer and technology skills. What computer programs are you most familiar with?
• Are you interested in a full-time or part time role? If part-time, how many hours per week?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote