Support Specialist

Opens: October 26, 2023 - until filled

Priority consideration will be given to applications received by November 9, 2023

Salary:  

$37,357 - $51,713 (CL 23/1 - CL 24/25)

Position Overview:

The United States Probation Office for the Middle District of Florida is seeking qualified applicants for the position of Support Specialist in our Fort Myers, Florida office. This position will perform a variety of administrative and clerical duties such as filing, copying, distributing mail, and inputting data. Geographically, our district covers thirty-five counties from the Georgia border on the northeast to south of Naples on Florida’s southwest coast. 

District Vision Statement:

The Middle District of Florida seeks to exemplify a learning organization where our mission is realized through shared learning and experiences; and, everyone is encouraged to develop to their fullest potential. We encourage all staff to use their strengths to explore opportunities for meaningful personal, professional, and organizational growth. We expect and support team members to continue to develop throughout their careers. We recognize that individuals have varying talents and passions, and we seek to match roles, responsibilities, and opportunities to individual strengths, while still meeting the mission of the organization. We believe that leadership is a shared responsibility of all team members and we expect staff at all levels of the organization to lead from where they stand. We encourage creativity and ingenuity in problem solving. We strive for horizontal and vertical alignment of all staff to meet the mission and vision of the organization and pursue this through clearly articulated expectations and shared accountability.

Representative Duties: 

Performs frontline customer service and other administrative duties as assigned. Answers phone calls, greets visitors, and processes incoming and outgoing mail.  Receives, scans, and uploads incoming documents into client's electronic case files and automated case management database.

Creates, updates, and organizes case files; both electronically and paper form.  Initiates and enters statistical information in the agency's automated case management system.  Audits paper case files before closing to ensure that all necessary documents have been scanned and entered in the client's electronic case file. 

Formats, proofreads and edits reports, petitions, letters, memorandums and other documents prepared by the probation officer. Drafts routine correspondence. Processes documents to the Court, Bureau of Prisons, Sentencing Commission, and other agencies. Assists in assigning new investigations.

Assists with asset inventory, using both manual and automated inventory tracking tools. Purchases office supplies. Receives purchased supplies and checks deliveries against packaging slips.

Performs other related duties as required.

Education & Experience:

To qualify for the entry level, a person must be a high school graduate or equivalent and have at least two years of clerical, office administrative, or other work experience, which provided knowledge of general office practices and procedures.

Experience with database systems and proficiency in the use of automated equipment and software applications.

Personal Characteristics and Skills:

The Middle District of Florida strives to maintain and grow a productive, progressive, and positive culture, and we recruit and retain staff that promote, reflect, and thrive in that environment. Successful candidates must be leaders and motivators; must be mature and highly organized; must possess tact, good judgment, poise and initiative; and must maintain a professional appearance, demeanor, and strict confidentiality at all times. A successful candidate will possess the following qualities: optimistic, introspective, honest, helpful, curious, adaptable, committed, and be accountable.

Candidates must have excellent customer service skills. The position requires exceptional skills in a wide-range of computer applications, e.g., Microsoft Office, Adobe, and database; excellent understanding of English grammar, along with good proofreading and editing skills; strong office and organizational skills.

The ability to work in a fast-paced and deadline driven environment, and the ability to work both independently and as part of a team is a must.

Conditions of Employment:

The selectee will be subject to a background investigation to include an FBI fingerprint check.

Applicant must be a U.S. citizen or a permanent resident seeking citizenship.

Work is performed in an office setting, where persons with violent backgrounds are usually present.

The U.S. Probation Office provides reasonable accommodations to applicants with disabilities.

Benefits:

• 13 days of vacation for the first three years (increases with tenure)
• 13 days of sick leave and 10 paid holidays
• Choice of employer-subsidized federal health and life insurance plans, with optional dental, vision, and long-term care coverage
• Federal Employees Retirement System and employer-matching Thrift Savings Plan (similar to a 401K)
• Salary progression based on acceptable performance
• Mandatory Electronic Fund Transfers

Only qualified applicants will be contacted. The position(s) will be filled in accordance with the Employment Dispute Resolution Plan (EDR) as adopted by the United States District Court for the Middle District of Florida.  

How to Apply: 

Applicants must submit an application, cover letter, and resume. To obtain a copy of the application, click or paste this link into your browser address bar.  

https://www.flmp.uscourts.gov/sites/flmp/files/application.pdf

The U.S. Probation Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without written notice to the applicants. More than one position could be hired from this posting. If a subsequent vacancy of the same position becomes available within a reasonable time of the original announcement, the U.S. Probation Office may elect to select a qualified candidate from the original applicant pool.