Support Services Manager

Management Duties & Responsibilities

1. Develops and implements an efficient and effective repair order and tracking maintenance system to minimize down time on equipment repair and maintenance.
2. Implement and maintain an efficient maintenance shop in an effort to support in-house repairs and minimizing the outsourcing of vehicle and equipment repairs.
3. Manages the development, implementation, and maintenance of preventative maintenance schedules on equipment to minimize down time.
4. Confers with Crop and Department Managers to coordinate operations, equipment use, and activities within or between departments.
5. Coordinates with the Property Manager to administer the replacement of equipment, lease agreements, and the repair to buildings (occupied or non-occupied).
6. Responsible for bidding out repair or maintenance work, as needed, ensuring strict adherence to applicable procurement guidelines and regulations.
7. Directs the maintenance of utility systems to provide continuous supply of electrical power, gas, heating, and cooling to all buildings.
8. Prepares, submits, and presents daily, weekly, or monthly reports to the Chief Operating Officer, Chief Executive Officer and Board of Directors, as needed.
9. Reviews and recommends replacement of major equipment or infrastructure in a timely manner.
10. Maintains consistent departmental compliance with record-keeping and audit preparations for DOT and internal Policy guidelines.
11. Assists with collecting, compiling and interpreting data during harvest on determining equipment needs based on crops.
12. Oversees accurate and concise data entry into the accounting software, ensuring the accuracy for proper invoicing and inventory tracking.
13. Responsible for effectively developing, implementing and maintaining departmental budget.
14. Maintains accurate data/record of daily work order reports and equipment movement and maintenance on a daily, weekly, or monthly basis.
15. Reads or analyzes charts, work orders, production schedules, other records and/or reports to determine production requirements to evaluate production estimates and outputs.
16. Coordinates and establishes work schedules, assignments, and production sequences to meet department goals.
17. Communicates effectively in writing and demonstrates ability to make presentations professionally.
18. Confers with management or staff to resolve worker problems, complaints, or grievances.
19. Assists with and ensures that the departmental staff maintains a safe working environment at all times while meeting company safety procedures and policies.
20. Assists in preparing weekly maintenance schedules and allocate work as per forecasted workloads for each area.
21. Coordinates with supervisors to establish strategies to meet workload demands on time and efficiently.
22. Inspect buildings/facilities regularly to identify problems and necessary maintenance and repair.
23. Conducts follow-ups on all maintenance and repair work with the supervisors/foremen.
24. Assign duties such as repair and maintenance of irrigation systems to ensure the highest quality of crops or plants.
25. Ensure the warehouse operations is monitoring the inventory control of the parts.
26. Ensure the Base Station control center is operating in accordance with the water order requests.
27. Observe workers to detect inefficient and unsafe work procedures or to identify problems, initiating corrective action as necessary.
28. Review employees' work to evaluate quality and quantity.
29. Prepare and maintain time and payroll reports, as well as details of personnel actions such as performance evaluations, hires, promotions, and disciplinary actions.
30. Prepare reports regarding irrigation status, machinery breakdowns, or labor problems.
31. Requisition and purchase supplies such as machine parts or lubricants, and tools.
32. Estimate labor requirements for jobs, and plan work schedules accordingly.
33. Direct or assist with the adjustment and repair of irrigation equipment and machinery.

Supervisory Duties and Responsibilities

1. Manages and supervises the work unit in keeping with applicable laws and regulations, and NAPI’s policies, guidelines, and Navajo affirmative action policies
2. Leads, directs, and supervises reporting personnel including work procedures, workloads and work schedules for directing the workflow in such a manner as to promote productive efficiency of employees.
3. Identifies the developmental needs of employees in department and coaches, mentors, trains, or otherwise helps others to improve their knowledge and skills.
4. Manages performance of assigned direct reports and others in the work unit, conducts employee performance reviews for assigned staff, properly documents corrective action, performance improvement plans, and disciplinary actions, and salary adjustments in accordance with NAPI policy.
5. Ensures a safe working environment, and oversees compliance with applicable OSHA and other laws, regulations, and work rules concerning environmental safety and health by employees; assists with accident/injury investigations as directed by the Safety or HR department.
6. Establishes an effective flow of communication and information to ensure that problems can be responsibly solved and that support is provided to the staff as needed.
7. Observes, receives, and otherwise obtains information from all relevant sources as well as handling complaints, settling disputes and resolving conflicts or otherwise negotiating with others, and prepares reports of findings, in accordance with NAPI Policies & Procedures.

Other

1. Works collaboratively, cooperatively, and in coordination with fellow team members and with others in the organization, treats them with respect, courtesy and consideration, and shows understanding and the appropriate support of other team members to help get the job done.
2. Provides information, guidance and resources to diverse groups of customers, clients and others outside of the organization; treats them in a friendly manner with professionalism, helpfulness, respect, courtesy and consideration at all times regardless of circumstances.
3. Maintains regular, dependable attendance and punctuality, and physical presence at the assigned worksite; must interact directly with people or objects at the worksite on a regular basis. Communications technology may, for certain tasks and under certain circumstances, enable an employee to effectively perform some of the work-related duties from home on a temporary basis.
4. Performs other duties as assigned and which are deemed necessary or desirable by NAPI