Support Center Specialist

Classification: Non-Exempt

Alsco was founded in 1889 and is today the leading textile service company in many countries around the world. We’d like it if you visited www.alsco.com and learnt more about us. Chances are that you’ve used, walked on, or possibly even worn our products or enjoyed our services without knowing it.

Job Summary: 

The IT Support Center Specialist provides responsive support and eventually develop new procedures to help people work in better ways. When we know you’re ready you’ll move on to training people and travel to our branches to do it. What You Need to Succeed: Previous IT experience, hunger to start at the beginning and learn our ERM application and the business we are in, uncompromising standards in communication and knowledge delivery (this means no typos or errors on your résumé). About the company and the IT Team: We’re a no-fuss, get-it-done, have-a-laugh, be professional, drive it to the end of the runway, type of company and that culture is ingrained in our IT department. We look after 3000+ employees across 80+ locations in the USA and Canada. Alsco was founded in 1889 and is today the leading textile service company in many countries around the world. We’d like it if you visited www.alsco.com and learnt more about us. Chances are that you’ve used, walked on, or possibly even worn our products or enjoyed our services without knowing it. Our IT department is based in Salt Lake City and is a group of diverse teams and individuals working to make sure our branches have the support and technology leadership that will ensure their ongoing success, the pace can change from day-to-day and the Service Desk provides frontline support to both internal and branch-based individuals with information, solutions and guidance. Being more “Sniff” and “Scurry” than “Hem” and “Haw” will see you succeed. You get the idea.

Our full time employees enjoy:

• Competitive Pay (40K-52K)
• 401(k) with matching program 
• Medical, Dental and Vision Insurance Package
• Disability and Life Insurance Package
• Paid Time Off, Sick Time and Holidays

Duties and Scope:

• Admission of daily service request and incident tickets, solution matching and research, remote guidance and providing resolution and closure.
• Use of phone, email and remote-desktop actions to deliver it by.
• A sense of urgency to get tickets handled and closed (yep we have SLAs to meet).
• Contribute to our learning services and document/design training materials to further develop users’ skills.
• General PC and OS issues; iOS/Android support (email, general setup, software installs and troubleshooting); Proprietary ERM application support and training opportunities; Android-based Handheld route/invoice management devices; some networking experience.

Requirements 

• Huge range of user-levels, can you be patient and understanding while still moving the process along?
• Traveling once or twice a year for a week to a branch to provide on-site support 
• Commute into downtown SLC every day and work at a desk for 8 hours a day
• Typical Physical Activity: Physical Demands consisting of standing, sitting for long periods, walking, stooping, fine manual dexterity, driving, traveling by plane or vehicle, grasping, reading, speaking, hearing and lifting up to 50 lbs.
• Typical Environmental Conditions: General office environments and areas of a typical industrial laundry facility.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf).

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

 Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 5/11/2023