***1st, 2nd & 3rd shifts available ***
- Ability to understand the current state of ATMs to fully diagnose problems for resolution.
- Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research.
- Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues.
- Create, review and close tickets and maintain accurate customer records.
- Answer inbound calls from clients, customers, and external vendors.
- Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller.
- Provide efficient productivity and superior quality service while working in a fast-paced environment.
- Ability to effectively handle in user and Regulation E/Card Trace calls from customers.
- Make outbound calls to clients, customers, and external vendors.
- Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site.
- Ability to work multiple systems simultaneously.
- Handle internal/external reports and status updates.
- Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements.
- Follow-up on open investigations to ensure smooth handling and accurate closure.
- Assume special projects as required by management.
SYSTEMS INVOLVED
- Microsoft Office
- ADP Self Service
- CORE
- Device Manager
- Windows XP Operating Systems
Basic Qualifications:
- Bachelors' degree preferred; High School diploma or equivalent required.
- 1+ year of prior customer service/call center work experience required, preferably in a technical environment.
- Previous handling of inbound and outbound call center phones preferred.
- Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
- Ability to type a minimum of 50wpm.
- Demonstrate independent decision-making skills.
- Ability to work various shifts, including days, evening, weekends, and holidays.
- Must be able to successfully pass all applicable background screening tests.
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies