Support Analyst

ON-SITE ROLE ONLY, NO REMOTE WORK AVAILABLE

About the Role:

Under the direction of the IT Manager, the Support Analyst in this role performs a wide variety of moderately complex technical duties. The Support Analyst assists in maintaining the continued operational status of the District’s technology and communications infrastructure. This primarily includes but is not limited to, workstations, peripheral devices, desktop software, and operating systems. This position provides end-user support and instruction for hardware and software.

How the Support Analyst Will Make an Impact:

• Provide technical support for office and transit-specific technology by diagnosing problems and taking appropriate corrective action.
• Respond to service requests promptly and courteously and maintain logs of hardware and software issues.
• Ensure that software and hardware are secure and up-to-date.
• Install, administer, and maintain workstations, peripheral devices, desktop software, and operating systems.
• Provide individual and group instruction and training on office and transit-specific technology.
• Maintain accurate inventory and lifecycle documentation of office and transit-specific technology. Obtain quotes, research pricing, make purchase recommendations, and verify the receipt of software and hardware.
• Evaluate and recommend new technology, processes, and procedures.
• Perform additional duties as assigned.

What You Will Need to Be Successful in this Role:

• ·Possess extensive knowledge, ability, and skill in the administration, installation, repair, and support of desktop computers and peripherals. This includes, but is not limited to, peripherals, printers, network connectivity, security, Microsoft Windows desktop operating systems, Microsoft Office applications, desktop applications, and other transit technology.
• Possess extensive knowledge, ability, and skill in customer service, teamwork, and technical communication. This includes but is not limited to, communicating effectively with technical and non-technical staff, working with external vendors, collaborating with peers, and providing management with updates on outstanding projects and issues.
• Possess enthusiasm for technology. This includes but is not limited to, comfort with change, recognizing alternative solutions, seeking business improvement, and advocating for innovation.
• Possess limited working knowledge in the administration, installation, repair, and support of network and communication technology, including, but not limited to, Active Directory, Group Policy, security, servers, telephony, Wireless, and LAN/WAN technology.
• Considerable skill in operating a personal computer using word processing, spreadsheet, and database software applications.
• Ability to perform job functions safely.

Special Requirements:

• ·Must have no criminal conviction which may, in the sole judgment of the District, constitute a threat to property or the safety of others.

Required Education and Experience:

• ·Associate’s degree or two-year technical certificate in computer science. Two years experience installing, configuring, and maintaining computers and peripherals.
• OR
• Any satisfactory, equivalent combination of related experience and training that provides the required knowledge, skills, and abilities listed above.

• Possess working knowledge of application development, web design, Microsoft Server operating systems, Linux server operating systems, Linux desktop operating systems, Open Source software alternatives, and mobile technology preferred.

OR

• A combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. SAMTD reserves the right to determine the equivalences of education and experience.
• If the employee wishes to drive a District vehicle they must present the District with a valid Oregon driver’s license and must maintain a driving record that demonstrates adherence to safety and traffic laws and regulations.Physical Requirements

• Frequent use of a calculator, phone, printer, computer, and related hardware.
• A person must be able to stand, sit, see, hear, talk, use hands to type, handle, or feel tools or controls, and use hands and arms to reach.
• Occasionally lifting or moving up to 30 pounds is also required.

Working Conditions

• Usual office working environment.
• Must occasionally lift or move materials weighing up to 75 pounds.
• Must occasionally work in confined spaces or under desks to access desktop or transit computer equipment.
• Must carry a cell phone during working hours for accessibility purposes.
• Duties are performed in both an office and field setting.
• Must travel occasionally to attend meetings and conferences.

Job Type: Full-time

Pay: $29.74 - $42.40 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Application Question(s):

• Please note, this role is on-site only. No remote work is available.

Experience:

• IT support: 2 years (Required)

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Required)

Work Location: In person