Support Agent

BCforward is currently seeking a highly motivated Support Agent for a United States - Remote opportunity.

Position Title: [Support Agent]

Location: [United States] - Remote

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [3+ Months with possibility of extension]

Job Type: Contract - [FULL TIME (40 Hours a week)]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

• High school diploma
• Pleasant and articulate telephone personality and the ability to create rapport and deal constructively with customers over the phone. Remains calm in dealings with customers and amidst a high-volume of incoming calls.
• Demonstrated excellent attendance record and a high level of dependability. Ability to work within the coverage requirements of the Customer Support department.
• Ability to multi-task and thrive in a fast-paced, software-based environment. Experience handling multiple competing requests incoming through various mediums (i.e., telephone, email, chat, in person, etc.) is a must.
• Intermediate experience with MS Office applications and data entry.

  Job Description:

• Answers high-volume incoming support calls, chats, emails, and online cases; and routing calls to appropriate employees.
• Assist customers on setting up Customer Portal (online support portal), update contact preferences. You will also provide support for customers having access issues or questions about the Customer Portal.
• Enters and updates customer data, including customer contact information and pertinent details including software version.
• Communicates and interacts directly with customers, assisting with directing calls to other departments for any case owners outside of CS.
• Assist customers, sales, PS in expediting cases when asked.
• Completes assigned projects as needed.
• Educates and schedules appointments for customer deployment of Viewpoint Software.
• Manage bounced emails to keep Viewpoint contact information current.

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

[Customer Support, Customer Service, Customer Portal, Microsoft Office, Data Entry, etc.]

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222178 when responding to this ad.