Supervisor Warranty

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team
We are currently seeking a Supervisor, Warranty to join our dynamic team in the Alpharetta GA, as part of the Air Solutions Team!
What we can offer you:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
What you will do
You will be responsible for managing key Service, Commissioning, and Warranty platforms for LG employees and sales channel partners. Provides in-depth analysis and reporting of data related to commissioning, field service and other key aftermarket indicators as directed by supervisor. Candidate will drive MVP (Most Valuable Partner Program) enhancement projects while also supporting continuous improvement projects.
• Manage LG B2B GERP Commissioning program including verification of commissioning results and warranty
• Provide B2B GERP user support for LG Employees and customers
• Management and coordination of commissioning requests
• Develop and maintain department KPIs and systems to drive informed decisions
• Build department business cases including financial and customer impact review
• Build and supply needed warranty claim information as needed for factory review and action
• Liaison with internal LG aftermarket division (LGEAI) - focused on parts and warranty issues
• Partner with stakeholders to create and publish warranty policy guidelines on products coming to market
• Track Service/jobsite activities and provide status reporting
• Conduct monthly analysis and reporting of Field/Call Center team activities
• Management of LG Scrap program
• Provide weekly and monthly reports on SVC/warranty data to internal LG team and customers
• Manage MVP program improvement projects
• Lead department continuous improvement projects
To Be successful you will need
• 4-year College Degree required
• 5 years of aftermarket HVAC support experience
• Must have experience with warranty policy creation and system management
• Must be highly knowledgeable in Salesforce functions and report building
• Must collaborate across all company departments to foster innovation and improvements
• Must be knowledgeable of distributor and commercial applied representatives' service support processes
• Excellent communicator/Detail orientated
• Ability to handle multiple tasks and maintain professional relationships in high pressure situations.
• Experience working with 3rd party service vendors, including web-based applications
• Excellent computer skills. Proficient in all Microsoft Office applications.
• Team Oriented
• Ability to obtain detailed knowledge of products & services, customers, decision makers, sales processes and market trends
#LI-GJ1
Salary Range $75,000- 93,500
This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.