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Form of workAbout Bally’s:
Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally’s Chicago is a new, exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago’s status as a world-class city.
A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
To oversee all slot attendants and day-to-day slot operations, assist slot management in all aspects of the slot department.
Duties and Responsibilities:
- Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
- Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
- Mentor team members to provide superior guest service
- Oversee all aspects of the slot operations while on duty
- Support Slot Attendants
- Respond to guest correspondence, in-house projects, and departmental dealings with regulatory bodies
- Troubleshoot and solve slot-related issues independently
- Train and develop table games team members through education, training, coaching, and corrective action
- Perform other duties as assigned
Qualifications:
- Must be 21 years of age or older
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
- Must be a high school graduate or equivalent
- Two to three years in slot operations or another casino leadership role
- Excellent communication skills required
- Must be able to organize, delegate, and follow through on any number of different projects
- Working knowledge and experience with slot management systems and Microsoft Suite products
- Must be able to work weeknights, weekends, and holiday
Physical Demands:
- Frequently required to lift up to a maximum of 50 pounds and occasionally required to move up to 500 pounds with assistance
- Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead
- Requires manual dexterity to conduct repairs on slot machines
Work Environment:
As a Table Games Shift Manager, you may be exposed to bright lights, loud noise, and stressful situations.
