Supervisor Security Operations Center Operator

Who are we hiring?

The Security Operations Center (SOC) Supervisor is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Supervisor will practice small unit leadership supervising a team both on premises and remotely. The selected candidate will use a variety of tools ranging from access control and alarm monitoring systems, various business intelligence resources, open sources, and proprietary systems.

What will you do?

• The SOC Supervisor is responsible for the daily oversite and supervision of all Enterprise wide SOC staff members to include; Training, Scheduling, and Payroll for the team.
• The SOC Supervisor will provide oversite and guidance to the team while responding to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by MSG.
• The SOC Supervisor maintains various records of communications and events and compiles reports for Senior Management.
• Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to security management and subsequently to other business units as necessary.
• Collect and analyze intelligence, perform risk assessment and notify appropriate parties.
• Follow procedures to support investigative response & recovery operations for various incidents.
• Able to manage and handle situations of a sensitive nature and maintain company's confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• The SOC Supervisor takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
• Supervise a team of 6+ SOC Operators

What do you need to succeed?

• (2) Years experience as a Supervisor creating schedules and working with personnel issues.
• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
• Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Must possess strong computers skills with a strong proficiency in MS Office and an ability to create data metrics and reports.
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

Special Requirements

• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment.
• Ability to influence people who do not report to you to assist in completing projects.
• Ability to travel as needed by the organization. Travel less than 5%.

#LI- Onsite