Supervisor, Repair Management

Get started on an exciting career at CEI!
CEI employees make a difference in the lives of others every day. We are defining the fleet risk management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Supervisor, Repair Management who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization. You will be able to grow alongside North America's best and brightest professionals in fleet accident, safety, and risk management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are you:

• Analytical with continuous improvement mindset?
• Calm under pressure with the ability to drive solutions?

As the Repair Management Supervisor, you will be responsible for engaging with and coaching staff, as well as managing their performance. You will also handle the staffing and scheduling needs for the Repair claims operations. Your main objective will be to ensure the smooth execution of all operational processes within your functional area.
A Day in the Life

• Supervise day-to-day operations of assigned work for team of 10; developing, assigning, and planning work schedules to ensure departmental goals are achieved. Facilitate team meetings and 1x1 check ins with individual team members to promote growth and support employee engagement.
• Provide coaching, development, substantive performance feedback, training and onboarding of new and existing team members and technical leads where applicable.
• Prioritize daily workflow along with assignments as necessary to ensure requested transactions such as client requests are handled within expected turnaround times.
• Motivate, coach, share best practices, provide direction, and enforce policies and standards to help the staff achieve departmental goals and objectives.
• Analyze Workflow volumes and, identify and forecast trends and adjust staffing to ensure departmental metrics are met or exceeded
• Perform frequent reviews of worked performed and provide guidance to your team and others outside of your area of responsibility
• Lead and manage strategic improvement initiatives in support of driving a superior customer experience.
• Demonstrate Element's People Leadership Capabilities: Leading Strategically, Cultivating Curiosity, Driving Results, Influencing Others, and Developing Talent

Requirements

• Bachelor's degree preferred, in lieu of a formal degree, mixture of experience and education considered
• 2+ years of demonstrated success in team mentorship capacity
• Experience with collision repair methodologies or claims adjusting preferred
• PC skills (Word, Excel, PowerPoint) and user level application knowledge, data entry and typing skills and be familiar with general office equipment
• Moderate to advanced Excel and/or data analysis preferred
• Excellent verbal/written communication skills

What's in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
CEI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com.