Address
Form of workThe incumbent in this position is Responsible for assisting the Players Club Manager in implementing, coordinating, and managing all Club programs in accordance with company directives. Duties will include enrolling members into the Players Club, embossing and issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests.
ESSENTIAL FUNCTIONS:
(These functions are inteded as a general illuatriation of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Assist Players Club Manager with all Club activities including Club equipment ordering, installations and training.
- Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
- Ensure Club Reports and supplies are processed and maintained.
- Meet and greet players on the floor at special events and at promotions.
- Supervise the Players Club booth when other supervisors are unavailable.
- Must provide and promote the highest level of guest service and outstanding guest relations.
- Work closely with the Casino Hosts, Slot Department, Food & Beverage Department, Facilities and Wardrobe Department.
- Assist in making reservations for guest requests including meals, drinks, tickets, etc.
- Will handle Players Club promotions and redemptions as applicable.
- Act as liaison between guests and management as relates to needs of guests' complaints and concerns.
- Attend and participate in off property functions and events as assigned.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably
- Other duties as assigned.
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through a high school diploma or equivalent. Some demonstrated customer service experience and/or training or combination of education and experience required. Computer literate required. Good oral and written English communication skills with good phone etiquette mandatory.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Prior experience in the Gaming industry strongly preferred.
- Prior experience in Tribal Gaming preferred.
KNOWLEDGE OF:
- Understanding of and experience in the propertys regional gaming market.
- Casino marketing functions including, but not limited to data base, advertising and branding.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Pertinent federal, state, and local laws, codes, and regulations.
- Cash handling, marketing and sales techniques.
ABILITY TO:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Participate in the development and administration of goals, objectives, and procedures.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Closing:
The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
