Supervisor, Operations - Vendor Invoice Management

Plans, organizes, leads, controls, and is responsible for the overall supervision of assigned employees and work within operations group in accordance with department standards, customer contractual agreements, company policies, and company procedures.  Leads the unit in the timely, accurate, and efficient processing of customer accounts.  Responsible for production, morale, and decision-making for unit.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Performs all supervisory responsibilities in accordance with Cass policies and procedures, including but not limited to, unit leadership, wage and PTO administration, payroll processing, training, performance feedback, counseling, and disciplinary actions. Also responsible for interviewing, hiring, transferring, and promoting employees, in consultation with management.
• Evaluates unit workload utilizing workflow pools and production reports to coordinate resources, minimize overtime, and maximize throughput.
• Establishes effective communication as a liaison with department management and client relations to achieve the highest levels of client satisfaction.
• Identifies system and process problems.  Evaluates and tests to provide efficient resolution. Experienced in quality assurance and process improvement methods that improve employee effectiveness, ensure client satisfaction, and promote cost savings. 
• Evaluate client needs and requests for process enhancements using system and process expertise to achieve cost effective outcomes while ensuring client satisfaction. Discerns and communicates alternative solutions to fit existing system framework.  
• Oversees new account implementations and maintains all departmental and client-specific procedures.
• Develops, generates, and analyzes reports based on departmental goals.
• Ensures department-level compliance with key company standards of safety, facility maintenance, postings and notifications and other administrative duties as identified and/or directed by management.
• Performs special projects and other duties as assigned by management.
• May be assigned responsibility for overall production, problem solving, and decision making in the manager’s absence.

 SKILLS AND ABILITIES REQUIRED:

• Effective leadership and motivational and coaching ability in a production oriented environment.
• Excellent interpersonal and persuasiveness skills, oral and written communication, organizational, and time management skills.
• Highly developed problem solving in a technology environment and decision making skills resulting in efficient resolution.
• Works with minimal supervision.
• Intermediate and above skill level in Microsoft Office products (Word, Excel, Outlook, and SharePoint). Knowledge of Microsoft Access is preferred.

 MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• A bachelor’s degree in business or related field or equivalent experience combination of education and experience.
• 4 years leadership experience in a production oriented environment or five years of supervisory experience in an industry with comparable characteristics as Cass.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.