Supervisor, Operations (Bilingual)

Company Overview

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 5000+ automated kiosks we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.  At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.  

Position Overview

The Operations Supervisor will support the leadership of the Louisville, KY processing center where electronics such as smart phones and tablets are received, inspected and prepared for shipment to our resale partners. The Operations Supervisor will provide daily direction for up to 25 staff that are processing inbound shipments. Efficiently managing the flow of merchandise in and out of the processing center is critical to Gazelle's success, and we are committed to operational excellence.

Key Responsibilities

• Supervise a team of 15-25 staff, including:
• Pickers, Packers & Shipping, and general Warehouse
• Supervise the Receiving and Inspections center with responsibility for:
• Testing cell phone, tablets, laptops and other electronic devices
• Determine condition and functionality of the items used using a detailed process and checklist
• Enter information about the device on computerized screens
• Supervise the line to meet required schedules, efficiency and quality goals
• Collaborate with management to continuously improve workflow, identify and lead cost improvement efficiencies and improve quality of work
• Assist to recruit, train, and motivate team to ensure maximum performance
• Review performance of individual and team
• Support development of safety and environmental policies and ensure procedures are followed in accordance
• Provide detailed inventory and performance reporting

Education & Experience

• High School diploma or Equivalent required, Bachelor’s degree preferred
• 2 + years of experience in a supervisory or staff leadership role in a manufacturing or distribution environment

Knowledge, Skills & Abilities

• Bilingual (Spanish / English) required
• Demonstrates complex analytical ability, initiative, and problem solving skills
• Proven success increasing revenue, driving customer satisfaction, and/or improving efficiency in a warehouse/ inventory management setting
• Develop and lead staff performance to meet activity and quality goals
• Communicate effectively to all levels of the organization
• Attentive to safety regulations and works to ensure a safe working environment
• Demonstrates strong leadership capabilities by living the values (communication, humility, accountability, integrity, respect, dedication) of the Company and holding team members accountable for performance
• Possesses a positive attitude and demonstrates the desire to be part of a team environment

Physical Requirement

• Lift up to 30 pounds
• Stand for long periods of time
• Manual dexterity necessary to operate smart phones, tablets, and laptops
• Visual acuity necessary to inspect electronics equipment
• Perform the above mentioned tasks in a variety of temperature conditions

Location

Louisville, KY (on-site)

Pay Range

$48,006 - $60,713 (annually)

Processing Center is in the Riverport area and is in a non-climate controlled warehouse. Flexible schedules are required as non-peak operations are Monday-Friday 8am-5pm plus occasional weekends. Seasonal Peaks run a second shift.

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.