Supervisor, Medical Office Assistant - Urology Clinic

Supervisor, Medical Office Assistant - Urology Clinic
Why UT Southwestern?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked in the top 25 hospitals for urologic care and ranked as the #1 hospital in Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us UT Southwestern. You'll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.
All full-time employees will have a robust benefits package including employer paid medical insurance. Children and family medical insurance plans are available at a cost to the employee.
To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/ .
Job Summary
Works under general supervision of nursing leader to provide clinical and operational support for, and supervision of, Medical Office Assistants and/or Medical Office technicians in an ambulatory patient care setting.
Work Location: 2001 Inwood Road, Dallas, Texas
Shift Requirement: Monday through Friday, 8:00 AM to 5:00 PM
Education/Experience

• Five (5) years' experience as a medical assistant/patient care technician in a hospital or clinic setting including two (2) years' experience as a Lead MOA required; or bachelor's degree in related field and two (2) years' experience as a lead MOA required.
• High School graduate, or GED.
• Successful completion of UT Southwestern supervisory training course within twelve (12) months of employment required.
• Current Certified Medical Assistant certification required, through one of the following organizations:
  • American Association of Medical Assistants
  • American Medical Technologists Association
  • National Association for Health Professionals
  • National Center for Competency Testing
  • National Health Career Association
  • American Allied Health
• Basic Life Support (BLS) certification required, course directly from the American Heart Association (AHA) or American Red Cross (ARC). Note: BLS must not expire within 60 days from the start of employment.

Job Duties

• Human Resources:
  • Supervises assigned Medical Office Assistants (MOA), Certified Medical Office Assistants (CMOA), Medical Office Technicians (MOT) and CMOA Coordinators to ensure appropriate policies and procedures are followed.
  • Manages staff time off requests and correlating coverage of responsibilities.
  • Ensures efficient, accurate, and timely management of assigned payroll functions, and ensures compliance with payroll and timekeeping policies.
  • Participates in staff recruitment and hiring decisions.
  • Ensures staff receive complete orientation to work area with timely feedback during the probationary period.
  • Ensures ongoing training and supervision of Medical Office Assistant and technician staff, giving appropriate, timely feedback regarding concerns or issues.
  • In collaboration with pertinent health system and Ambulatory Services teams, directs required staff trainings and manages documentation of competencies to ensure assigned staff remain in compliance with policies and procedures.
  • Conducts performance evaluations in accordance with UT Southwestern policy.
  • Administers disciplinary action and development of performance improvement plans as needed with staff.
• Clinic Operations:
  • Coordinates daily staff assignments with members of clinic leadership team to ensure the clinic is staffed appropriately for operational needs.
  • Educates and monitors all staff on processing instruments and/or scopes and ensures adherence to policies and procedures.
  • Within scope and training, inspects and troubleshoots equipment issues to ensure patient safety and proper functioning.
  • Escalates concerns to clinic leadership as appropriate.
  • Consistently manages assigned responsibilities related to departmental medical supply management and related system(s).
  • Facilitates continuing education sessions with staff to ensure departmental requirements are being maintained.
  • In collaboration with clinic leadership, may facilitate service recovery with patients and families.
  • Supports clinical staffing needs, including maintaining ability and requisite competencies to function in the CMOA role when necessary.
• Leadership:
  • With direction of and in collaboration with departmental leadership, may develop and support clinical strategic initiatives through assigned tasks or tactics.
  • As assigned, participates in quality improvement initiatives and processes to ensure excellent patient care.
  • As assigned, participates in institutional initiatives; attends meetings, trainings, and workgroups to promote and aid in the professional growth of staff.
  • May function as a liaison with other departments regarding MOA clinic functions as needed.
  • Consistently models professional behavior consistent with the institutional PACT standards.
  • Duties performed may include one or more of the following core functions:
  • Directly interacting with or caring for patients.
  • Directly interacting with or caring for human-subjects research participants.
  • Regularly maintaining, modifying, releasing, or similarly affecting patient records (including patient financial records).
  • Regularly maintaining, modifying, releasing, or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Work requires the ability to relieve direct manager of administrative duties, which may include functioning as a liaison.
• Work requires the ability to coordinate and work independently.
• Work requires effective communication with internal and external contacts on policies and procedures.
• Work requires great people skills to lead and manage a team effectively.
• Work requires ability to work on confidential information on a daily basis.
• Work requires proficient knowledge of the medical equipment used in the clinic.
• Work requires contact with staff, physicians, leadership, medical and non-Medical Office personnel to manage vital information needed to provide optimal patient care.

The following is the acronym, "PACT", and is fundamental to all clinical positions at UT Southwestern Medical Center:

• P-Problem Solving: To achieve excellence in patient care and service, all employees are expected to take ownership of solving problems effectively, efficiently and to the satisfaction of the patient.
• A-Ability, Attitude and Accountability: In keeping with a professional healthcare environment, all employees are expected to have the ability to perform their jobs and to appear and conduct themselves in a professional and positive manner.
• C-Communications and Compassion: It is our goal that all our communications are clear, courteous, timely, and delivered with compassion, respect, and appropriate confidentiality.
• T-Teamwork: In our medical environment, our patients regard every employee they encounter as a member of the Southwestern Medical Center team. Our goal is to individually work hard to contribute to our team, support our co-workers, and to achieve not only excellent patient care and service, but also a satisfying, caring environment for each other.

Working Conditions

• Work is performed primarily in a hospital or hospital clinic environment. Walking, standing, bending, turning and stooping.

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of Vice President for Human Resources Administration or his/her designee.
This position is security-sensitive and subject to Texas Education Code • 51.215, which authorizes UT Southwestern to obtain criminal history record information.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion .