Supervisor, It Customer Solutions

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel. Qualifications:

         Bachelor's Degree required and seven years in specific experience with Business Administration, Business Analysis, Information Technology, customer service satisfaction metrics, and/or managing business/Customer Solutions in the government, private sector or hospitality environment including 5 years of management and supervisory experience.

         Technical skills and the ability to develop solutions to complex technical problems.

         Knowledge of and ability to install and use application software.

         Knowledge of software, desktop, and file server operating systems and data communications protocols.

         Knowledge of desktop productivity, operating systems for workstations and messaging clients, anti-virus software, and Web browser applications.

         Knowledge of data communication protocols used within the House LAN/WAN environment, electronic messaging protocols, and LAN based email.

         Ability to use and support Internet applications.

         Knowledge of computer systems security issues and how system security is implemented in the House environment.

         Ability to effectively communicate, both orally and in writing, with senior staff, information systems professionals, and the user community.

         Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Application Administration and Integration; Consultation and Outreach; Contracting/Procurement; Emergency Response Planning and Risk Management; Hardware Installation and Management; Information Assurance; Information Management; Information Resources Strategy and Planning; Information Systems/Network Security; Information Technology Support; Inventory Management; Knowledge of Emerging Trends and Industry Best Practices; Network Management; Project Management; Quality Assurance and Testing; and Telecommunications.

         All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.

         All employees in leadership positions within CAO are expected to demonstrate the following leadership competencies: Coalition Building, Decision-Making, Leading People, Results Orientation, and Strategic Planning.