Supervisor, Internal Transcription Resources

PURPOSE OF THE POSITION

The Supervisor, Internal Transcription Resources is responsible for assisting in driving the overall performance of the legal transcription team, with a primary focus on increasing efficiency of processes through instruction, coaching, mentoring, and skill development.

JOB DUTIES

• Build and leverage strong relationships with colleagues, especially those on the legal transcription team
• Create and maintain engaged and accountable legal transcriptionists who deliver superior transcript quality
• Coach, develop, and manage the overall performance of the transcription team members, especially as it relates to meeting expedited delivery deadlines
• Resolve transcript quality issues in collaboration with Fulfillment Services Center colleagues
• Ensure each transcriptionist maintains productivity requirements
• Set expectations for and assure quality of the work products of transcriptionists
• Follow Esquire’s best practices and standards for transcript production, editing, quality assurance, and confidentiality
• Deliver regular, ongoing skills training and development for all transcriptionists
• Organize work effectively and prioritize daily assignments according to deadlines, job size, and client priority while remaining flexible for changes in work schedule
• Provide weekly metrics to Manager of Internal Transcription Resources on transcriptionist performance
• Perform other duties as needed in support of legal transcriptionists

REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES

• Excellent interpersonal, verbal, and written communication and organizational skills
• Superior client service mentality and ability
• Proactivity and responsiveness
• Sound decision-making skills
• A high regard for maintaining confidentiality
• Strong management and leadership skills
• Ability to establish and maintain effective working relationships with colleagues
• Ability to plan work effectively and meet assigned deadlines
• Ability to shift priorities in a fast-paced environment
• Ability to identify and resolve challenges quickly and effectively and escalate challenges as appropriate
• Ability to learn Company’s technology platforms, including Microsoft Office, NetSuite, Confluence, and transcription-related software
• Knowledge in computer backup, archival methods, and security protocols
• Knowledge of CAT software and/or Esquire’s chosen digital reporting transcription software
• Knowledge of and ability to use the Associated Press (AP) Stylebook as a guide on word and number usage, capitalization, and punctuation
• Ability to proofread transcripts of legal proceedings, ensuring accuracy in grammar, legal or medical terminology, content, and punctuation of the verbatim record
• Working knowledge of both court reporting procedures and all elements of pre-trial discovery and court transcripts

MEASUREMENTS OF SUCCESS

• Transcription quality measured by legal transcriptionist jobs returned or rejected

• Successfully meeting expectations in the performance of daily assignments
• Production of accurate and quality final transcripts in accordance with Esquire’s Transcript Format Templates and Transcription Style Guides
• Maintenance of quality control processes for draft transcripts, final transcripts, and completion of job submission worksheets
• Thorough understanding of programs, processes, and expectations among transcription team members

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; college degree preferred
• Minimum 3 years’ experience in legal transcription
• Minimum touch-typing speed of 60 wpm with high degree of accuracy

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.