Supervisor, Help Desk - Sioux Falls

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Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: Sanford Business Center Building
Location:Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40. 00
Salary Range: $29.00 - $46.50
Pay Info: Pay starts at $29 and increases according to years of applicable experience.
Job Summary
Position needs to be filled in person in Sioux Falls. Working remotely is not an option.
Performs routine support for Sanford Health. The Supervisor creates a team environment of accountability and commitment for reaching First Call Resolution. Keeps team focused on executing priorities on which success will depend. Handles performance issues and team barriers to success. Provides leadership for the Help Desk Support team. Utilizes analytical skills and experiences to investigate or escalate support issues. Incorporates appropriate presentation techniques to support staff development and facilitate meetings.
Researches, analyzes and makes recommendations for workflow improvements. Creates and analyzes reports using multiple reporting mechanisms. Assists with strategic initiatives.
Employs performance development programs that result in both individual and team growth. Creates opportunities for individuals to exercise and grow new skills. Approves time off requests, and signs off on employee timecards. Maintains schedule to ensure proper staffing at all times. Responsible for interviewing, hiring and training new employees.
Provides ongoing coaching and feedback, recognizes and develops team members, identifies and manages risks, and completes daily management tasks.
Excellent interpersonal and communication skills required. Experience providing excellent customers service in a prompt and professional manner and demonstrates the ability to work independently, balancing multiple tasks within deadlines. Comfortable managing change with excellent problem solving skills. Knowledge of the current healthcare and clinical information systems.
Qualifications
Bachelor's degree preferred. Area of focus in computer or healthcare related field preferred.
Previous experience in a team lead or supervisor customer service role preferred.
Help Desk Certification preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0177889
Job Function: Information Technology
Featured: No