Front Desk Supervisor

Job description

Responsibilities:

The Front Desk Supervisor is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy
Oversee staff and operations of the Front Desk and acts as Manager on Duty in absence of Hotel General Manager within guidelines established by the hotel or management company, ensure proficient, professional handling of arriving and departing hotel guests.
Displays leadership in guest hospitality, exemplifies exceptional customer service, monitors guest satisfaction to identify areas of improvement, trains, motivates and supervises Front Desk staff, and is responsible for scheduling
Ensure that guest problems and complaints are handled in a courteous and professional manner, and ensure follow through.
Morning, evening, night, weekend and holiday work required.

Must be 18 years or older.
Must have strong computer skills and ability to learn hotel property management system(s).
Ability to quickly learn Front Desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
Working knowledge of MS Office required, hotel property management systems a plus.
Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
Dependable with reliable transportation and the ability to work a flexible schedule.
Ability to stand for extended periods of time.

Benefits for full-time Associates: