Supervisor Data Center I (Tallahassee, Fl)

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Join the WINNING TEAM at IGT Global
IGT Global is seeking a Data Center Supervisor for our Tallahassee, Florida lottery operations center. The Data Center Supervisor is responsible for coordinating the activities of a Data Center team of IGT Computer Operators who support our lottery data systems. As supervisor, you will ensure overall efficiency, excellent service, data integrity, and employee performance.
IGT employees receive the following benefits (all benefits mentioned are subject to policy and eligibility):

• Medical benefits day one of being an IGT employee
• 12 paid holidays plus 2 floating holidays per year
• 3 weeks of paid vacation per year, prorated first year
• 401K with employer match and 100% vested day one
• Company-paid parental leave, life insurance, short-term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Responsibilities

• Responsible for assisting in the management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.
• Ensures control room operates in a continuous and trouble-free manner.
• Solves problems with Computer Operators, Software Engineers, QA, and Lottery Staff as appropriate.
• Coordinates and schedules Computer Operators, direct work, and evaluates operational performance.
• Maintains inventory and orders supplies when vital.
• Ensures performance plans, memos, and reports are distributed, understood, applied and made available to all Computer Operators and Lottery Staff.
• Assists in revising or establishing new systems to improve productivity and computer efficiency.
• Develops procedures and control mechanisms to improve operations and reduce operational errors.
• Interfaces daily with customers and vendors.
• Monitors quality assurance and security of data.
• Ensures daily production of systems to include software and hardware changes and serving as client liaison.
• Ability to define and perform verification that the test process has been performed accurately, analyze results and recommend test process improvements.
• Monitors, tracks and manages the configuration, accessing delivery process of software coding for the lottery-including games, parameters, odds and claims.
• Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail and work environment.
• Provides recommendations to the manager for systems needs and all external and internal factors related to the control room.
• Performs additional duties and responsibilities as assigned.
• Be part of a regular on-call rotation.
• Ability to work both day and night shifts as needed.

Qualifications
IGT Global Requirements

• Follow all policies such as Code of Conduct, Confidentiality, Information Security, Environmental Compliance, etc

Education Required (high school, college degree, training, or certifications requirements)

• Bachelor's Degree in a related field of study, or equivalent experience

Experience Required (years of experience, specific industry or previous job experience requirements)

• Previous working experience as senior operator, lead, or supervisor level

Skills Required (software, technical, industry, equipment, lifting, and physical requirements)

• Strong people leader and communicator
• Available to support a 24/7/365 operation
• Technology driven career and skill development
• Analytical and critical thinker
• Superb communication, presentation and interpersonal skills

Preferred Education, Experience or Skills (preferred degree(s), software, experience, equipment, etc)

• Computer, Technology, or related certifications
• Basic understanding of lottery operations including systems, sales, retailer network management, POS (including wagers, validations, messages), game features, procurement and administration.
• General lottery operations including sales, security, back-up and internal control systems, retailer networks, prize payouts and ticket distribution.
• Technical knowledge operating systems utilities used to diagnose and identify hardware and software problems and failures
• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
• Solid understanding of FTP/SFTP protocols
• Extensive knowledge of Office suite and PC operating systems
• Intermediate knowledge of Retailer POS, call center tools.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $37,500 - $75.000 The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.