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Form of workBuild your future with Sovos.
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
The Work You'll Do:
The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services by leveraging Sovos’ products and tools. The Compliance Services Supervisor is responsible for ensuring that all regulatory deadlines are met by the team while delivering an outstanding customer service experience to clients. This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience.
More specifically you will:
- Lead a team of Compliance Services Associates and Representatives
- Hold team accountable for high service levels while creating a culture of collaboration and professionalism
- Interview, hire, train, coach, appraise performance, reward and discipline employees
- Implement and lead process improvement initiatives across the team
- Monitor client activities to ensure timely completion of compliance related tasks
- Provide assistance to team members in resolving client issues
- Manage client escalations
- Lead team to successful completion of department goals
- Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Perform other duties and special projects as assigned
What We Need From You:
- 3+ years of client service related work experience
- Excellent time management, decision making, and organizational skills
- Ability to lead and empower teams to achieve individual and operational goals
- Excellent interpersonal and professional communication skills
- Ability to work as a member of a team and cross-functionally
- Detail oriented and ability to work independently in a fast-paced environment
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work
- Flexible Paid Time off
- Paid Family and Medical Leave
- The Future is Flexible Work Model – hybrid/remote options available for most roles
- Tuition Reimbursement
- Competitive 401k match
- Globally recognized training and development programs
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter
