Expectations:
- Spend the majority of your time in the cafe delivering, coaching, and modeling exceptional customer service.
- Maintain a working knowledge of all café operations and assist in the preparation and serving of a variety of hot and cold food and drinks following prescribed recipes and techniques.
- Assist with assigning work and providing focused direction to café team members to ensure the set up and restocking of displays, wrap, label, date, and rotate food items for sale is executed daily.
- Help resolve customer issues and complaints and escalating to manager, when necessary.
- Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.
- Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards. Food handling or safety certification may be required in some locations.
- Replenish customer service stations, order/receive supplies or products, and take out trash.
- Assist with processing sales transactions.
- Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store an hours will be less than 30 per week.
Physical Demands:
- Frequent movement within the store to access various departments, areas, and/or products.
- Ability to remain in a stationary position for extended periods.
- Frequent lifting.
- Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
- Customer service experience in a retail or restaurant environment.
- Prior supervisor or manager experience.
- High-energy, friendly personality, with strong communication skills to interact with a variety of people.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, organizational, and problem solving skills.
- Basic reading, writing and accounting skills required.
- Ability to work a flexible schedule including evenings, weekends, and holidays.