Supervisor - Ambulatory Operations (Real Estate Development + Facilities)

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Supervisor - Ambulatory Operations (Real Estate Development + Facilities).
In this role, the successful candidate within the department of REDF the Supervisor, Ambulatory Operations is responsible for supporting and coordinating all aspects of Real Estate Development and facilities management functions for off-site clinical operations within the Brooklyn Ambulatory network, including the NYU Lutheran and Family Health Center portfolio. In this capacity, the supervisor will report to the facilities manager, commercial portfolio.

Job Responsibilities:

• managing day to day operations of clinical off-site facilities in the assigned portfolio, manage the building staff and vendors to ensure properties are well maintained and operated to the standards appropriate to the use
• ensuring coordinated systems interoperability through mutual cooperation with institutional personnel and outside vendors on specific projects
• coordinating project requirements for shutdowns, tie-ins, and contractor access
• coordinating other capital projects, renovations, and equipment installations with REDF project managers
• assisting project managers in the implementation of complex upgrades and installations, providing project management and/or technical consulting on complex projects
• acting as a liaison to NYU Lutheran and LFHC maintenance staff and tenants and working to integrate NYU Lutheran facilities operations into the standards of the NYU Langone Health System REDF
• participating in special projects and performing other duties as required
• interfacing and supporting other departments in the medical center including facilities, EHS, Security, Design/Construction and finance
• maintaining appropriate documentation and records related to all supplies, vendors, contracts and project work and communication
• ensuring properties are managed within the approved expense budgets
• monitoring vendor maintenance responsiveness and overall performance, tracking maintenance calls through work order management system, follow REDF procurement policy and procedures for all outside vendors and negotiate the best pricing possible
• ensuring properties are managed in compliance with all applicable laws, codes, and standards, including any requirements of third-party regulators such as DOH, he joint commission, CMS, and others
• supervising maintenance of facility infrastructure and mechanical equipment and ensuring compliance with all regulations governing such equipment
• managing emergencies that arise with respect to the clinical facilities and coordinate appropriate responses and updates to the end users of the space
• building relationships with landlords in leased space and ensuring appropriate support for tenant issues, enforcing lease provisions and requirements as appropriate
• communicate effectively with the facilities manager about issues affecting the clinical operations or tenants
• establish and maintain a high level of customer satisfaction with the end-users of the clinical space, including responding to requests or concerns in a timely an defective manner

Minimum Qualifications:

• Ability to synthesize information from many sources to create, articulate, and implement management strategies that will improve service delivery efficiencies and alignment of goals and expectations between the RED+F and the portfolio tenants; Capacity and initiative to function independently, assuming ownership and responsibility for daily management and the ability to follow-through on assignments without regular supervision or prompting; Familiarity with major planning and Real Estate Development processes (applicability in the healthcare arena is preferred but not essential);
• Leadership to drive projects and work within diverse, cross-functional teams to achieve common objectives and deliver results; Exceptional organizational skills and keen attention to detail and accuracy with an ability to manage multiple projects, prioritize work, manage timelines, and control project budgets; Proficiency with the technology and media necessary to communicate and reach our tenants in a manner that is open, accessible, and clear; and
• Discipline, maturity, and composure necessary to perform professionally within a demanding environment and navigate a challenging and ever-changing landscape.

Preferred Qualifications:

• Bachelor's degree is required with at least 10 years relevant, full time experience in facilities management, Real Estate, planning and project management in the field of healthcare, life sciences, or related area. Strong planning and management experience, oral and written presentation skills, and highly developed communication skills are essential to success in this role.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,935.04 - $95,433.30 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here