Supervisor-Ambulatory Clinical Operations - LPN

Location and Schedule:

13515 Wolfe Rd. , Suite C, New Freedom, PA 17349

Full-Time (Days)

Job Description:

Under the general supervision of the Practice Manager and Clinical Operations Coordinator, functions as part of the management team, performing a variety of clinical and administrative duties related to clinical staff management and patient care. Duties may include quality monitoring, patient assessments, direct patient care, and patient/caregiver/staff education. Provides safe, therapeutic, efficient quality care and services to all patients served. Functions as a member of the health care team at an intermediate nursing level to assist in the planning and implementation of patient care based upon sound nursing judgment, clinical preparation, knowledge, skills and experience. Nursing care is provided in accordance with the provisions of the Pennsylvania State Board of Nursing. May be responsible for the clinical functions of more than one practice with the oversight of a Registered Nurse, Clinical Operations Coordinator.

Duties and Responsibilities

Maintains a safe environment for both patients and employees by managing internal office functions related to clinical care and quality monitoring. This may include ensuring that medical equipment and supplies are readily available, and are monitored for safety and quality control. Ensures the required documentation of quality control inspections are completed, which may include documentation of temperature readings, expiration date assessment, and the maintenance of emergency supplies and equipment

In consultation with the Clinical Operations Coordinator, assigns and delegates tasks to the clinical support staff in accordance with the State Board of Nursing Licensing Regulations and the Nurse Practice Act.

Ensures an efficient day-to-day clinical workflow within the practice. Assures staff function in accordance with standard workflow procedures.

Ensures compliance with regulatory agencies including OSHA, CLIA, Vaccines for Children (VFC), Department of Health, Federal Meaningful Use Standards, etc. Ensures environmentally safe practices are in place, including the maintenance of the Materials Safety Data Sheet manual.

Ensures compliance with the standards of the Patient Centered Medical Home and Neighborhood, and all WMG policies, procedures, and initiatives.

Coordinates efforts with employee health to ensure that all office staff receive an annual flu vaccination, or receive approval for exemption from employee health.

Assists to develop clinical policies and procedures. Assists in monitoring and evaluation of quality assessment activities, including chart audits to monitor documentation compliance.

Attends meetings and clinical competency training sessions as needed. Communicates regularly with staff to ensure pertinent and timely exchange of information.

Follows recommended processes to appropriately manage and document patient concerns and quality of care issues including application of Just Culture principles.

Applies Lean principles and identifies opportunities for Process Improvement. Provides leadership in striving to achieve excellence in clinical practice.

Performs all responsibilities of the Physician Office Clinician and Physician Office Nurse.

Monitors Risk and Safety Management Alert System (RASMAS) notices and completes necessary follow-up.

Monitors staff completion of clinical tasks within the patient electronic medical record and MyWellspan patient portal.

Monitors staff compliance with Diagnostic Test Tracking.

Monitors proper management of patients on anticoagulation therapy and use of the Coag Tracker if applicable for practice.

Monitors staff compliance and application of competencies. Mentors clinical staff and assists in clinical advancement. (ex. POCA II).

Trains, mentors, and monitors staff performing phone triage procedures.

Monitors staff competency for accurate electronic medical record documentation.

Ensures appropriate training of staff on new equipment, procedures, and best practices.

Coordinates the clinical training and orientation of new/floater staff. Assigns preceptor, when applicable.

Audits staff performance where indicated, and when necessary (Planned Care) – i.e. Standing Orders and Exam Room Support, PCMH, Diagnostic Test Tracking, Med Reconciliation, PCMN, and advancement to POCA II.

Assumes manager role when Practice/Office Manager is unavailable.

Serves in a leadership role as a member of the Quality Improvement Team (QIT), seeking to improve quality and safety through a high performing team. Co-leads Monthly Quality all staff/all provider meeting with Provider Champion.

Prepares agendas and holds regular clinical staff meetings. Regularly serves on WMG clinical committees.

Assists the providers and the Care Coordination Team to manage the care of patients according to their risk, and to assist in identifying patients in need of Case Management.

Works with leadership to deliver patient care through practice integration of multidisciplinary clinical and centralized services.

Assists team to identify opportunities for improvement related to the patient experience metrics. Coaches staff on measures to use to provide an excellent patient experience, for every patient, on every visit, every day.

Assists and educates clinical staff on when and how to enter Safety Reporting System (SRS) events, and Customer Reporting System (CRS) complaints and compliments.

Qualifications

• Notes:
  • Other combinations of formal education, training and experience may be considered.
• Minimum Experience:
  • 3 - 5 years of previous clinical nursing experience; previous office and supervisory experience preferred
• Minimum Education:
  • Certificate of completion (degree or diploma) from an accredited LPN program
• Minimum Field Of Expertise:
  • Highly experienced Licensed Practical Nurse
• Required Certification:
  • Licensed practical nurse; Basic Life Support (BLS) certification
• Required Courses:
  • Nursing. Requires good clinical knowledge base, knowing when and how to obtain necessary or additional clinical knowledge.
• Physical Demands:
  • Prolonged, extensive, or considerable standing/walking
  • Occasionally lifts, positions, pushes and/or transfers patients
  • Occasionally lifts supplies/equipment
  • Occasional reaching, stooping, bending, kneeling, crouching
• Skills:
  • Excellent interpersonal/communications skills; Models team work; Self-motivated and able to work independently.

PI231818556